Virgin Islands

CK 700 – Debt Collection Strategies & Techniques
First Bank of the Virgin Islands

The entire program was valuable and refreshing. It was very educational, interactive and distinctive for those who are considering establishing a collection agency. It has definitely improved my effectiveness because I am now able to apply the various Debt Collection tools I’ve learned to my job duties, and perform more efficiently. The presentation on this course was great and I look forward to attending more of these courses.

Rafael L. Miro, Consumer Collection, First Bank of Virgin Islands, USVI

The entire content of this program was excellent. I would recommend for others to take this course in order to become a more efficient worker and to gain more knowledge on every aspect of their job duties, as it relates to collections. This program has improved my effectiveness because I now have a broader understanding of debt collections. The instructor made the course even easier because of his clear and thorough understanding of the collection field. Great program!

Clement Brooks, Senior Collector, First Bank of Virgin Islands, USVI

I really admire the instructor’s teaching style of this training course. He was very professional and takes time to explain anything that may seem confusing. He gave an excellent presentation and covered many interesting areas that I can definitely apply back on my job. I believe this program would definitely improve my effectiveness because I now have a sufficient amount of information that can help me implement different collection techniques into my everyday job responsibilities.

Diane Donovan, Consumer Collector, First Bank of Virgin Islands, USVI

To be a collector, you must be informed of all strategies and techniques, rules and regulations, in order to achieve your goals as a debt collector. This program has taught me that and more. It has caused me to revamp my strategic approach to dealing with debtors. The instructor was very precise and knowledgeable and knows the strategies and techniques to debt collections, inside out. I would definitely attend further training with him.

Khalid Williams, Consumer Collection, First Bank of the Virgin Islands, USVI

The entire presentation on this program was excellent. I would definitely recommend for my colleagues to take this course. For me, it gave an in-debt perspective of the debt collection business and the importance of understanding how a collection business functions. The instructor definitely motivated me. Hopefully, I can attend further training with this instructor because I can always benefit from his training.

Marcus S. Reynolds, Recoveries Specialist/Senior Collector, First Bank of the Virgin Islands, USVI

This was an excellent program. There were excellent activities and materials that made learning so enjoyable. I would recommend this program to others because it was informative, educational and the instructor explained every aspect clearly. With the knowledge I have gained from this program, I will be able to go back to my company better equipped to continue doing my job more efficiently.

Ophelia Bannis, Senior Collector, First Express Bank of the Virgin Islands, USVI

Excellent training course!! The presentation was clear and straight to the point. The activities and examples were very helpful. The instructor is clear and precise in his training methods. This really helped me to learn different aspects of debt collection. Other employees within my organization should take this course because we think we know all there is to know in our department about debt collection, but after being in this program, we are a few steps behind. I can see myself implementing some of the new strategies and techniques I have learned, and becoming a stronger and more assertive debt collector.

Toyer R. Campbell, Senior Collector, First Bank of the Virgin Islands, USVI

This program was very helpful for me. The entire presentation was excellent, and the instructor was very pleasant and thorough. I would really like another opportunity to attend training with this instructor because he is very knowledgeable in the subject area of collections and he motivated me to be a better collector.

Hottie Jackson, Consumer Collector, First bank of the Virgin Islands, USVI

I thought I knew all I needed to know about debt collection. However, after taking this excellent program, my level of knowledge has heightened. The instructor gave a great presentation and his teaching was right on target. He really made the program interesting. I would recommend this program to others.

Jureen Thomas, Senior Collector, First Express Bank of the Virgin Islands, USVI

This program was definitely detailed and straight to the point. It gave valuable information about various strategies that can be implemented into debt collections. This training was very comprehensive and gave all possible options and required solutions to be a debt collector. This program would improve my effectiveness because the methods learned and the automation required, will increase success and reduce many delinquencies.

Dale George, Senior Collector, First Bank of the Virgin Islands, USVI

Overall, the content of the program and the presentation was excellent. I couldn’t ask for a better instructor. His teaching style was great, and I would attend further training with him any day. I would definitely recommend this program to others because not only does it teach us about debt collections, but also about providing great customer service.

Phyllis Rogers, Collector, First Bank of the Virgin Islands, USVI

The entire program was of great value to me. I would recommend it to others because it is very informative and educational. The presentation was perfect, and the instructor was very clear and precise on the content of the program. I can’t wait to attend another training course with this instructor because he is very knowledgeable about the subject matter and I think I can learn more from him.

Omaira Saldana-Rodriguez, Consumer Collector, First Bank of the Virgin Islands, USVI