St. Kitts & Nevis / Cayman Islands / Bahamas

CK 600 Debt Collection & Revenue Management for Managers and Supervisors, of Public and Private Sector Corporations, as well as Financial Institutions
Nevis Co-operative Credit Union
Cayman National Bank
Fidelity Bank

The entire program was valuable as this is my first training that correlates to my job title. Yes, I would readily recommend this course as it is a great learning experience and it will enable me to not only sharpen my skills but be more productive and efficient. I now have a better understanding of debt collections management that I can use to attain excellent performance management. The instructor did an excellent job in explaining the material in the course and gave the attendees many real-life scenarios to which we could all relate.

Candice Pinney, Delinquency Control and Recoveries Officer, Nevis Co-operative Credit Union

All parts of this training program was very interesting. The relevant information and new strategies I received will expand my knowledge as a collector and augment my performance as well.

Jackeline Marino, Debt Collector, Cayman National Bank, Cayman Islands

As 95% of my position involves my calling debtors, Debt collection call showed me ways in which I could become more effective in my job. The program was in depth, and scenarios were spoken through the lens of a seasoned instructor. The program will improve my effectiveness as I am now more aware of the process and strategies of debt collection The instructor has an excellent training style and method and kept us involved and enthusiastic.

Titus Ebanks, Debt Collector, Cayman National Bank, Cayman Islands

I was very glad that I attended this training program as I got a full understanding of the role of debt collectors and managers, and the associated responsibilities of these positions. The information I received was very practical and useful and it will help me to manage and evaluate my collectors’ efficiency and effectiveness.

There are several areas discussed that have made me fully aware of the goals of being a collector or manager; the procedures to use when making calls to collect debts; the importance of the collector when interacting with our clients; and holding meaningful meetings between my staff and me. The instructor was very knowledgeable about the materials presented, and the training manual given to participants will prove very useful too.

Eunice Johnson, Fraud & Risk Manager, Fidelity Bank, Nassau, Bahamas

The topics covered in this debt collection training was of great significance to me, as well as the comprehensiveness of the manual. The instructor clearly understands the material, and as a result, I will encourage and recommend others in my organization to attend this training course in the New Year 2013.

Aubrey Sherman, Collections Manager, Credit Card Services Fidelity Bank, Bahamas