Bahamas

CK ? Customer Service Management
Bahamas Electricity Corporation

I wouldn’t change a thing about this program because the training was excellent. The training gave me sound principles that I can apply throughout my personal and professional life.

Quincy Coakley, Finance Clerk, Bahamas Electricity Corporation, Nassau, Bahamas

The part of the program that I liked best was the understanding of the knowledge, and to apply it in a practical way to everyday situations. The Customer Service Management course is a great way for managers and supervisors to learn about staff motivation.

Paul Curry, Special Linesman, Bahamas Electricity Corporation, Nassau, Bahamas

The Customer Service program was very enjoyable and informative. What I liked best was that the instructor used real-life situations to explain his point so that the participants could easily relate. Telephone etiquette was another part of the program I liked. I do not deal with many external customers, but I need to extend the same courtesy to the internal customers I interact with.

Nyieisha S. Delancy, Bank Reconciliation Clerk, Bahamas Electricity Corporation, Nassau, Bahamas

This course should be extended to all employees and business units in Bahamas Electricity Corporation. The instructor was on point, and explained everything clearly.

Darrell Kirk Francis, Senior Control Room Operator, Bahamas Electricity Corporation, Nassau, Bahamas

Overall, the program was very informative, educational and outstanding. I have learned so much – new skills that I can use at work and in my personal life. I enjoyed the topics on telephone techniques, handling customers’ complaints and knowing about the company’s products and service. The instructor’s teaching style was very different. The instructor is humorous and exciting and made learning fun.

Henry Gay, Linesman Chargehand, Bahamas Electricity Corporation, Nassau, Bahamas

This course helps me to see where I need to make improvements on the job. It’s a course that could benefit anyone in any company. The instructor was very informative and very knowledgeable. It is a great empowerment course.

Tekoya Johnson, Cashier, Bahamas Electricity Corporation, Nassau, Bahamas

The new employee orientation and in the entire program in general was of great value to me. I will try to implement most of what I have learned in the course to become a better customer service representative. The instructor was excellent! Martha Minnis, Clerk/Typist, Bahamas Electricity Corporation, Nassau, Bahamas

This course was a very informative one. It showed me how I can be the very best at what I do and how to deal with disgruntled customers.

Netisha Moxey, Entry-Level Clerk, Bahamas Electricity Corporation, Nassau, Bahamas

Because of the differences in people, I have learned that there are different approaches to use with different individuals. Kimberlea Rahming, Customer Services, Bahamas Electricity Corporation, Nassau, Bahamas.

I wish we had more programs like this on a regular basis. The course is one that I would recommend to others because it prepares you along the way to leadership positions. It has taught me how to deal with customers and everyone in general with a positive and upbeat attitude.

Glenroy Rolle, Linesman, Bahamas Electricity Corporation, Nassau, Bahamas.

I really liked the visual aids that were used in the training course. It reinforced most of the things the instructor mentioned in the course. Customer Service is very important, and everyone needs to know about it. Also, it will improve my effectiveness in using a more professional approach towards our customers. The instructor interacted well with everyone and made us a part of the training discussion.

Ayana Smith, Cashier, Bahamas Electricity Corporation, Nassau, Bahamas.

The customer service training has broadened my outlook towards customers. The instructor’s approach was very practical with the real-life examples used.

Christopher Virgil, Sr. Operator, Bahamas Electricity Corporation, Nassau, Bahamas

This program was very inspirational to me. It has motivated me to adapt a positive attitude in everything that I do. The instructor has a very interactive approach when teaching the class -- he held my attention.

Thomas E. Stubbs, Supervisor, Meter Reader, Bahamas Electricity Corporation, Nassau, Bahamas

Because I deal with internal and external customers on a daily basis, the telephone segment was the part of the program I enjoyed most. It gave me sound advice on how I can effectively manage my internal and external customers

Elexa Armbrister, Cashier, Bahamas Electricity Corporation, Nassau, Bahamas

The Customer Service training will improve my effectiveness because I now know how to deal with customers in a more professional manner. Since I work with customers a lot, the telephone segment was the part of the program I liked very much. The instructor made the seminar very lively. Time seemed like it slipped by very quickly.

Sabrina Bain, Finance Clerk, Bahamas Electricity Corporation, Nassau, Bahamas

A good employee orientation program paves the way to the success or failure of employees who are new to the company, and long after they come onboard. When it is done correctly, it becomes another means to disseminate the company’s rules and regulations, and distribute information in general. Vincent Bowe, Special Linesman, Bahamas Electricity Corporation, Nassau, Bahamas

The instructor who taught this course was very informative. Customer Service training should be introduced to managers and supervisors alike. Lawrence Lightbourne, Meter Inspector, Bahamas Electricity Corporation, Nassau, Bahamas

Telephone ethics and communication management were the parts of the Customer Service training that I liked best. I learned some important ideas that I can put into effect immediately. The lecturer had a good command of the information he presented.

Angela Moss, Senior Clerk, Bahamas Electricity Corporation, Nassau, Bahamas

Understanding that every company must have a mission and vision was of most value to me. The mission and vision should be introduced to new employees during the orientation program. This customer service program has given me the basic tools to become a very good customer service representative. The instructor’s teaching style allowed me to be more interested in the information given. He was clear, straight to the point, and ensured that everyone understood the topics being discussed.

Katonia Neely, Finance Clerk, Bahamas Electricity Corporation, Nassau, Bahamas

The instructor was very lively and very knowledgeable about his job. He brought real-life situations in his discussions.

Wendolyn Rahming, Meter Inspector, Bahamas Electricity Corporation, Nassau, Bahamas

The employee orientation program was the basis for everything to come. The importance of this program stood out for me because one cannot deal with customers if he/she does not know what his/her job functions are. This was an excellent program that everyone should be familiar. The instructor was very energetic, and I liked his teaching style.

D’Yanndria M.L. Saunders, Finance Assistant, Bahamas Electricity Corporation, Nassau, Bahamas

This customer training program has taught me how to effectively respond to customers’ complaints and how to answer the telephone properly and take a message. It also taught me how to structure meetings. The instructor was very humorous at times, and very helpful in explaining the material by using examples.

Michael Simmonds, Assistant Plant Operator, Bahamas Electricity Corporation, Nassau, Bahamas

The instructor was very patient, knowledgeable, sincere and proactive.

Abigail P. Williams, Cashier, Bahamas Electricity Corporation, Nassau, Bahamas

This program gave me a clearer understanding of what good customer service is. The instructor made the course informative and exciting.

Phyllis Whittenfield, Bahamas Electricity Corporation, Nassau, Bahamas

I intend to become a manager and leader one of these days, and this Customer Service training gave me a great start to reach my goal. It has given me the drive to be the best that I can be at all times. If each employee can do the same, BEC can become a better organization. The instructor kept my attention throughout the day.

Jessica Wilson, Senior Clerk, Bahamas Electricity Corporation, Nassau, Bahamas

The employee orientation program will help me to communicate with my customers. I now have a better understanding on how to treat customers. The instructor was very clear in his instructions, and made the class very enjoyable.

Sheila M. Wood, Cashier, Bahamas Electricity Corporation, Nassau, Bahamas