CK800: CUSTOMER SERVICE, MARKETING AND SALES PROCEDURES FOR BANKS AND OTHER FINANCIAL INSTITUTIONS COMPREHENSIVE IN HOUSE TRAAINING

  • National Bank of Dominica
  • St. Vincent Building & Loan Association
  • National Insurance Services, St. Vincent

CK 800-Customer Service, Marketing & Sales Techniques

“This training helped me too see how much more I can put into my job in order to exceed my customer’s expectations. Also, I now know how to deal with all types of customers in my everyday life.” Summer James, Operations- Customer Service Representative, National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“I would recommend this program to others so that they can be skilled and knowledgeable, allowing them to improve the success rate of the institution with which they are employed.” Alick Armantrading, Card Services Officer, National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“Dominica has many service industries and their staff lack proper training. This program is excellent and contains beneficial training for such persons. It was very educational and will help me in my future endeavors as a customer service representative.” Ann Coipel, Operations-Customer Service Representative, National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“This is a good program which points out and stresses the importance of quality customer service within a business.” Dorrel LeBlanc, Operations (C.S.R), National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“Businesses should invest in this practical training at least twice a year. It was enlightening and most importantly different and fun.” Loreen Greer, Operations- Customer Service Representative, National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“The instructor has a very creative way of illustrating his knowledge. This has been the best customer service course that I’ve attended. He formed a lasting impression and I will definitely practice what I learned.” Nigel George, Operations- Data Processing, National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“I am extremely satisfied with the deliverance of the instructor. His methods were very effective as he was able to get everyone involved. He had efficiently exceeded my expectations as well as those in the rest of the group.” Donavan Rene, Customer Service Representative, National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“It is a very informative, educational and interesting program that gives a well-rounded lesson of how to deal with customers. It is a first rate training program that leaves you feeling prepared to help any customer and be more aware of the type of things to look for and how to handle every situation.” Daren Pinard, Customer Service Officer, National Bank of Dominica

CK 800-Customer Service, Marketing & Sales Techniques

“I would recommend this program to others because it contains a wealth of information on customer service techniques and marketing and the training can be applied to every day life.” Sharret Dublin, Accounts Clerk, St. Vincent Building & Loan Association

CK 800-Customer Service, Marketing & Sales Techniques

“This program teaches you how to deal with customers in any situation and prepares you for it mentally. It changes your way of thinking and attitude. It helps to improve and build your company’s revenue for more success and better rewards. I now have a better understanding of what true customer service is, ‘not just a pleasant smile’. I am more equipped and prepared to deal with my external & internal customers, thus making my job more productive with better results.” Avion Thomas, Share Loan Officer, St. Vincent Building & Loan Association, St. Vincent

CK 800-Customer Service, Marketing & Sales Techniques

“I think this program would be very helpful to other customer service representatives in other organizations. You learn everything you need to know about satisfying your customers & making them want to come back.” Tashika Grant, Data Entry Clerk, National Insurance Services, St. Vincent

CK800-Customer Service, Marketing & Sales Techniques

“This program gives you a more in depth look using video examples and power point presentations. I have learned new things and new ways of improving what I do. I greet this program with open arms and can’t wait to implement what I learned in my work place, as well as, tell my co-workers about it.” Trichel Allen, Shares Clerk, St. Vincent Building & Loan Association