CK 1800: AIRPORT CUSTOMER SERVICE AND COMMUNICATION PROCEDURES FOR REGIONAL AND INTERNATIONAL AIRPORTS – FRONT LINE AND BACK OFFICE EMPLOYEES
A COMPREHENSIVE TRAINING


Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The reward and recognition and the Maslow-Hierchy of needs is the part I enjoyed the most. The overall presentation was well presented.” – Florencia Bryson, Secretary, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The instructor’s method of teaching was very informative. I learned a lot.” – Patricia Pantophlet, Administrative Assistant, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The part most valuable to me was the rewarding and recognizing of employees. I learned a variety of ways to show appreciation to employees.” – Geraldine Samuel-Gilbert, Human Resources, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The course was the best course I ever had!” – Clyde Carly, ADF Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I enjoyed everything about this training. It was excellent!” – Florencia Jllidge, Tax Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The presentation was well put together and the instructor was very professional. I would definitely recommend this program to other corporations.” – Valerie Lawrence, Lead Hostess, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“Extremely informative!” – James Lake, Cashier, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The instructor’s teaching style is excellent. Good job, keep up the good work!” – Sylvina Skeete, Customer Service Representative, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I would recommend this program to others because the overall presentation was excellent.” – James Arrindell, ADF Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I found the entire program to be of great importance because it relates to everything I do on a daily basis. The overall presentation was great.” – Daniela Walters – SBCL Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The instructor knew his material. I would like to attend future training with the same instructor.” - Fay George, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I would recommend this program to others because they would really learn a lot. I benefited from the entire training.” – Felicia Cranstor, ADF Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“This course gave me a clearer understanding on how to better communicate with the customer and the instructor was excellent.” – Bernadine Philips, ADF Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I will recommend this course to everyone I come in contact with because it has truly helped me and I feel it would be beneficial to others.” - Caroyln L. Connor, ADF Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“The entire presentation was of great value.” - Kadina Hodge, BCL Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I learned how to better deal with customers in a variety of situations. I also liked the way the instructor interacted his training with everyday situations and I hope to attend future training.” - Alain Cotton, PLS Department, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I enjoyed the overall presentation on Customer Service. It was truly a step forward.” – Cedric Lambert, Finance, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“Now that I have taken this course, I can go back to my job and give better service. The instructor was excellent and made the program easy to understand. I will certainly follow-up on future courses.” - Jasmine York, Customer Service Representative, Princess Juliana International Airport, St. Maarten

CK1800 - Customer Service and Communication Techniques for Airport and Front Line Staff

“I learned how to assist people in emergency situations in addition to my skills in customer service.” – Magdaline Augustine, ADF Department, Princess Juliana International Airport, St. Maarten