CK700: DEBT COLLECTION STRATEGIES FOR NEW AND EXPERIENCED COLLECTORS OF FINANCIAL INSTITUTION A COMPREHENSIVE IN HOUSE TRAINING


National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“Every aspect of the course was insightful and interesting. I would recommend this program to others because there is an urgent need for all companies to reduce the delinquency portfolio to a manageable level. – Beverly Lugay, Credit Analyst, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“The most valuable parts of the program were the steps of a collection call, setting up a collections department and letter writing because they are essential to fulfilling profitability. I appreciated the constant reinforcement of the subject matter. It was an overall excellent course and I would recommend it to others.”- Alexander Stephenson, Commercial Credit Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

This was an excellent program on debt collection techniques. It was well presented and practical. The teaching style ensured that all participants clearly understood the concepts presented. I recommend it to all institutions because it will inevitably improve the performance of employees.” -Joel Denis, Card Services Supervisor, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“The training was very informative and has a participatory style that keeps everyone active, awake and involved.” –Debra Gordon, Branch Credit Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“This program deepens one’s understanding of debt collection and delinquency which will always exist once there is credit. The instructor displayed an excellent teaching style which included organization and preparation that made the course extremely valuable.” –Shon Savarin, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“The program was excellent. I would love to have another opportunity to be exposed to other areas. I would change nothing.” –Janine Phillip, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“The instructor has been an excellent lecturer and has taught us ways in which our institution can become more successful. Thank you Cohen and Klein for the opportunity gained.” –Miranda Mitchell, Securities Clerk, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“It was a very beneficial program that prepared me for various challenges that will be presented on any given day.” –Joseph Charles, Debt Recovery Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“I would certainly recommend this program to others because this course will definitely enhance the image and productivity of an institution. Thanks to the program, I now know how to professionally and efficiently approach customers with an understanding of collecting money without losing the customer. The knowledge received will assist tremendously in my daily functions as a recoveries officer.” -Caryl Benjamin, Debt Recovery Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“This program is an eye-opener; it allows one to gain thorough knowledge of collections that, if impacted to others, will most definitely be an advantage not only for the individual but also for the institution for which they belong.” –Alick Armantrading, Card Services Offices, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“The course was well put together and the instructor is well-informed. I would recommend this program to anyone who is interested in being a professional debt collector and also to all my staff members and even management because they all play a part in one way or another.” –Wayne Stephenson, Trainee Credit Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“I would recommend this program because collections is an art that, if properly used, could lead to positive results.” –Narrin Murphy, Trainee Credit Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“The program content enables one to review and improve skills in debt collecting.” -Curtis Clarendon, Debt Recovery Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“I benefited a wealth of knowledge from the program. The different segments enlightened me on my weaknesses that I need to strengthen.” –Perlita Ambo, Securities Officers, National Bank of Dominica, Dominica *

CK 700, Debt Collections Strategies

“The open discussions and real life examples were the most valuable parts of the program.” –Russell Wilson, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“This excellent and informative class gave me the knowledge needed to be more effective in my department at work.” –Marika Walsh, Branch Credit Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“I most valued gaining knowledge on effective communication and how it plays a major role in motivation of staff and developing a relationship with customers as well as gaining their cooperation. This program demonstrated ways to improve productivity and effectiveness within my department as well as assisting other departments to exceed their goals and targets.” –Amanda Scotland, Trainee Credit Officer, National Bank of Dominica, Dominica

CK 700, Debt Collections Strategies

“All the information imparted is practical, valuable and pertinent to my daily functions and responsibilities as a banker and a collector.” – Mary Francis, Credit Officer- Consumer, National Bank of Dominica, Dominica