Barbados News and Events

CK 700 Debt Collection Strategies and Techniques for New and Experienced Collectors, Sales, Marketing, Credit, and Back Office Employees of Private & Public-Sector Corporations

The most valuable part of the program was how to deal with aggressive customers. It taught me not to take it personally and try to be more assertive when dealing with customers. I would recommend this program to others. This program would improve my effectiveness and help me to be well rounded. The instructor was quite informative and pleasant. I would attend further training with this instructor.
Susan Morris, NIS, Barbados

The debt collections techniques were very valuable to me. I would recommend this program to others. The program would improve my effectiveness. I am better able to handle my clients and offer them improved services. The instructor used great examples to get the information across. He was very pleasant. I would attend further training with this instructor.
Sonia Went, Contact Centre, NIS, Barbados

The entire program has been most valuable as it has successfully incorporated the two sections of Debt Collection and Call Center Procedures. I would recommend this program to others. This program would improve my effectiveness. I am a customer service officer and the program has reinforced the importance of good customer care and debt collecting. It enhanced my vision. I was very impressed with the instructor. He kept the training alive. He encourages learning and improvement. I would attend further training with this instructor.
A. Rosemary Callender, Contact Centre, NIS, Barbados

The program helped me to get better equipped with dealing with delinquent customers, while making them aware of the importance of paying their debts. I would recommend this program to others. The program would help you be more prepared in dealing with customers on the telephone and face to face. The instructor was very professional. He knew his job and did it well. I would attend further training with this instructor.
Sonja Bispharm, Benefit Section, NIS, Barbados

I would recommend this program to others. It was informative. This program improved my effectiveness. I am better able to handle debtors when I call them. The instructor is knowledgeable on the subject matter and professional. I would attend further training with this instructor.
Name Withheld, NIS, Barbados

The most valuable part of the program was how to use your debt collection procedures and motivate debtors to pay, while still expressing empathy towards your customers' and their needs at the time. I would recommend this program to others. This program would improve your effectiveness. I gained a better understanding of debt collection practices and procedures that could be implemented in our organization to help improve our collections. The instructor made the course very interactive and conducive to learning. I would attend further training with this instructor.
Lana Bynoe, Compliance Department, NIS, Barbados

The most valuable part of the program was using the psychological pause and controlling the conversation. It helped in closing the deal with a payment, partial payment, promised to pay or updated customer information. I would recommend this program to others. It was very informative, thought provoking and effective. The instructor was very effective in his communication. He made it very interesting with his examples. He has effective teaching methods. I would attend further training with this instructor.
Matthew Weir, Compliance Section, NIS, Barbados

Each part of the program had some value. I would recommend this program to others. This program would be a good base of knowledge for current management. The instructor had a good style and a pleasant personality. I would attend further training with this instructor.
Name Withheld, NIS, Barbados

I would recommend this program to others. It teaches the basic foundation techniques that all workers in service-oriented business should know. This program would improve your effectiveness. The instructor was very thorough and knowledgeable. I would attend further training with this instructor.
John Springer, Benefits, NIS, Barbados

All areas of the program were valuable. The program exposed me to new areas of debt collection and reinforced my telephone and customer service techniques. I would recommend this program to others. It would enhance the service of the organization which is customer driven. This program will improve your effectiveness. The instructor's presentation and communication were excellent. In would attend further training with this instructor.
Shirley Forde, Call Centre, NIS, Barbados

I would recommend this program to others. They would need the knowledge of how to deal effectively with customers. Also, the program encourages you to change bad practices. The program would improve your effectiveness. It would help you to use your customer service skills and become more aware of the different types of customers. The instructor was very professional and showed a wide knowledge of the subject area. I would attend further training with the instructor.
Coreen Lewis, NIS, Barbados

I would recommend this program to others. Everyone needs to know how to work as a team. The program should be one week. The instructor is an excellent teacher. He knows what he is talking about at all times.
Samantha Clarke, Contact Centre, NIS, Barbados

I would recommend this program to others. This program would improve your effectiveness. It would help the debt collection department become functional. The instructor was efficient and effective. I would attend further training with this instructor.
Name Withheld, Contact Centre, NIS, Barbados

All areas of the program were of equal value and importance due to the interdependence. I would recommend this program to others. The program is useful as it relates to the overall functions of the department. The program will improve my effectiveness. Example, supervisor/manager has to create a climate for an effective outcome. The program should be longer. The instructor knew the subject really well and delivered it with effectiveness. I would attend further training with this instructor.
Yvette Collymore, Legal Unit, NIS, Barbados

The entire program was valuable. I would recommend this program to others. It was resourceful, self-explanatory and well scripted. This program would improve my effectiveness. As a CSR, the more knowledge gained, the better I will be able to carry out my daily task. The instructor was polite. He explained things in a simple manner. I would attend further training with this instructor.
Name Withheld, Contact Centre, NIS, Barbados

I would recommend this program to others. It was an eye opener to the things that were being done incorrectly regarding procedures. This program would improve your effectiveness. The training was an excellent program. The instructor was excellent. I would attend further training with this instructor.
Ramsay Wayne, Compliance, NIS, Barbados

The strategies that involved successful communication with debtors were most valuable to me. I would recommend this program to others. The program was very practical. The quiz at the end of each topic provided the opportunity to review the concepts. This program highlighted the value of each customer in the operation of any business activity. The instructor's style was never boring. His previous work experience is an asset. He brought life to the topic. I would attend further training with this instructor.
Colvin Johnson, Contact Centre, NIS, Barbados

I would recommend this program to the department heads. This program would improve your effectiveness. It made you more aware of customers and collections. The instructor was well rounded and knowledgeable. I would attend further training with this instructor.
Name Withheld, Compliance, NIS, Barbados

The customer service section and NIS benefits section were very valuable. We have to deal with a large number of customers and the techniques outlined in the manual will be very useful. I would recommend this program to others. The instructor was very enthusiastic about the presentation. He was an excellent teacher. I would attend further training with this instructor.
Beverley Marshall, Benefits, NIS, Barbados

I would recommend this program to others. The course was informative. The program would improve effectiveness. The instructor was very informative, mannerly and interesting. I would attend further training with this instructor.
Name Withheld, Contact Centre, NIS, Barbados