Jamaica News and Events

CK 6810 Performance Management and Leadership Procedures

The most valuable part of the program was around time management. It showed more effective ways to organize my tasks and duties and the interaction between my personal and professional goals. I'm now more aware of the challenges Supervisors encounter on a daily basis and can now deal with problems and situations more effectively. Yes, I'd attend further trainings with the instructor because of his interactive training methods.
Sariah Daniel, Legal Officer - Courts St. Lucia Ltd.

This is a comprehensive program that highlights all the various aspects of supervision and issues within an organization. After participating in this training, I can now keep better incident reports, be more interactive with the staff and be more of a participative supervisor. The instructor was inspirational, his presentation, experience and knowledge makes me want to become an exceptional supervisor.
Zita Joseph, Supervisor - Courts St. Lucia Ltd.

Excellent training overall. It took me back to the basics and showed ways to grow personally. The information will be used to improve my performance and deliver better service to internal customers. The training could have been longer but nevertheless the instructor made the session interesting and allowed persons to participate and share their experiences too.
Georgette Cole, Supervisor - Courts St. Lucia Ltd.

The instructor effectively combines theory with practical. Debt collection letter writing, and particle payment arrangements were of value to me. The fundamental principles discussed were extremely pertinent to me. The instructor uses relevant examples in his delivery.
Kerry Joseph, Credit Manager, Courts Belize

Very interesting and informative… The material has information that can be applied to our organization. During the training I made notes of key factors that will allow me to implement practices and procedures to further assist the company and its employees achieve their goals as set out in our mission statement. I also loved the fact that the instructor used examples that we could relate to. It would be a pleasure to have him also train our junior staff in effective collection skills and time management.
Francisco Aguilar, Accounts Controller - Courts Belize Ltd.

Very informative; I now have a better understanding of how to handle sensitive situations and will be able to put what I learnt into practice.
Jamiann Richards, Senior Credit Officer, Courts Antigua Ltd.

Although I have previous experience this training will absolutely improve my effectiveness. The program is very thorough and full of pertinent information. The facilitator elicited students to actively participate during the lecture. He has a very good teaching style so I would definitely attend another training with him.
Dale Edwards, Credit Supervisor - Courts Antigua Ltd.

Everything I learnt was valuable. However, I was particularly interested in applying Time Management to my work and personal life. Having been exposed to this training I'm able to become more effective by putting to practice what I've learnt. I would recommend others to attend this training as it will help them to develop their management skills. The instructor captures the attention of his students with his teaching style and methods.
Rhonica Hinds, Senior Credit Sanctioner - Courts Barbados Ltd.

The real examples and participation were the most valuable part of the program for me. These gave me the opportunity to relate the information to every-day events and to fully comprehend the material. This training will assist in my learning process to develop my skills. The trainer has the ability to command the attention of his students, there was never a boring moment. Wish we had more days. I'd like to encourage him to continue extending his wealth of knowledge to enhance the learning and development of skills for many more.
Meriasha Cox, High Risk Officer - Courts Barbados Ltd.

I've been given so much information that will definitely improve my job as a senior officer when put to practice. The facilitator is extremely knowledgeable and very good at what he does. He has given me the motivation to go out and do well. His teaching method is exceptional, it's beyond words. I would definitely attend more training with him. He knows his work and he knows how to deliver.
Ketica Matthew, Senior Credit Consultant - Courts Dominica Ltd.

Very informative. The training has improved my understanding on how to better deal with staff. The instructor had lots of information and was lively. One was never bored…. I only wished the training was longer.
Jennifer Raymond, Credit Supervisor - Courts Dominica Ltd.

Performance Management

The program was of paramount importance. So many new contents were revealed that will help to improve my performance. I am now equipped to take the necessary steps to deal with conflicts among workers and work on my weakness in participative management, which was of concern. This training would assist any supervisor to do an effective job…The trainer was informative, extremely knowledgeable, enthusiastic, down-to-earth and encouraged group interaction. Though time was short, he made his presentation of the material easy for all to understand and he grabbed the participants' interests throughout.
Janise Charles, Credit Supervisor - Courts St. Kitts-Nevis Ltd.

The entire program added value and I especially liked the idea of having an incident diary. Very informative and the information is practical for everyday use. I can now be a better time manager, coach and leader by putting what I've learnt into practice. The instructor was very knowledgeable and backed up his information with real life experiences and encouraged participation. This training will be beneficial to my overall performance on the job and in life.
Lucetta Mapp, Credit Sanctions Supervisor - Courts St. Vincent Ltd.

I gained new knowledge on my responsibilities as a supervisor. I can now implement procedures that will increase productivity. I would have learnt more if we were given more time because the instructor was interesting and knew his material.
Nadine Davis, Credit Supervisor - Courts St. Vincent Ltd.

Very informative. The training has improved my understanding on how to better deal with staff. The instructor had lots of information and was lively. One was never bored…. I only wished the training was longer.
Jennifer Raymond, Credit Supervisor - Courts Dominica Ltd.

The entire program added value and I especially liked the idea of having an incident diary. Very informative and the information is practical for everyday use. I can now be a better time manager, coach and leader by putting what I've learnt into practice. The instructor was very knowledgeable and backed up his information with real life experiences and encouraged participation. This training will be beneficial to my overall performance on the job and in life.
Lucetta Mapp, Credit Sanctions Supervisor - Courts St. Vincent Ltd.

I gained new knowledge on my responsibilities as a supervisor. I can now implement procedures that will increase productivity. I would have learnt more if we were given more time because the instructor was interesting and knew his material.
Nadine Davis, Credit Supervisor - Courts St. Vincent Ltd.

All of the program was valuable to me, especially the areas on Debt Collections and Performance management. This program was a wonderful refresher for me. I wish it was longer (two perhaps) I would attend further training with this instructor.
Wendy Edwards, Credit Manager, Courts St Vincent

My take-away from this Debt Collections training course, was that it is very practical, and very comprehensive, without a doubt! The instructor presented an extensive array of topics in the training course, which was thoroughly explained in an easily understood way. Also, because the training course was interactive, each participant was engaged and focused, and asked and received satisfactory, if not practical answers to his/her questions. We discussed various issues that occur in an ordinary day on job, and I felt we learnt from each other. I left the course with information that will be helpful to tighten gaps in our internal processes, as well as new initiatives to improve effectiveness on the job.
Bobette Rigg, Senior Credit Manager, Unicomer (Jamaica) Ltd., Kingston, Jamaica

The content of the program was excellent. I received in-depth understanding of how critical my job is as a supervisor. The instructor did a very good job with the short time. His delivery and interactive training style showed that he was quite knowledgeable on the topic.
Delsha Munroe, Credit Supervisor - Courts Jamaica Ltd.

The program covers areas of supervisory management in a satisfactory manner which can improve my effectiveness on the job. The presenter has a wealth of knowledge that we can all benefit from. If more time was allotted, I would have enjoyed seeing more participant interaction.
Daphne Murray, Regional Credit Supervisor - Courts Jamaica Ltd.

Very interesting and informative… The material has information that can be applied to our organization. During the training I made notes of key factors that will allow me to implement practices and procedures to further assist the company and its employees achieve their goals as set out in our mission statement. I also loved the fact that the instructor used examples that we could relate to. It would be a pleasure to have him also train our junior staff in effective collection skills and time management.
Francisco Aguilar, Accounts Controller - Courts Belize Ltd.

I would recommend this program to others because it is a powerful learning material. The Collection, credit trends and Performance Management developments were the most valuable part of the program. It helped to strengthen and has given me new outlook to credit and collections .The instructor's teaching style was dynamic. I would attend further training with this instructor.
Sophia Levy-Mass, Credit Supervisor, Courts Jamaica

The information was detailed and practical. The information from this training will also allow me to more effectively use my supervisory position and skills to groom and motivate my staff to excel. The instructor was focused and passionate about us learning our roles as Supervisors.
Richard Charles, Credit Supervisor - Courts Trinidad Ltd.

The program highlights the importance of time management which happens to be one of my shortcomings. The concepts discussed were brought across in a pragmatic manner, thereby making it easier to apply to day-to-day supervision. I would definitely recommend this program to other members of my Trinidad team as there are apparent deficiencies in supervisory management and this training would undoubtedly strengthen the team. An excellent and entertaining facilitator… I would feel very privileged to be part of another training with him.
Dora Edoo, Credit Supervisor - Courts Trinidad Ltd.

The program allowed me to reflect on my daily duties and refreshed my memory on other areas. It allowed me to see things from a different perspective and to be better equipped to manage my staff. The section around incidental diaries is very essential, especially if staff evaluation is done only once per year. I look forward to sharing the material with my staff for job enlargement and enrichment.
Mirna Mira, Assistant Credit Manager - Courts Trinidad Ltd.

This program is an excellent source of information, creative and practical approach to everyday and unusual circumstances. I will be able to use every piece of information discussed and presented here to manage my department more efficiently. I would recommend this training to all the departments in order for us to achieve maximum performance. The instructor is very knowledgeable and interactive; he uses real examples and explains and discusses in detail even with the short time allotted.
Michelle Williams, Assistant Credit Manager - Courts Trinidad Ltd.

Time management is the main hindrance in my performance and having attended this training, I'm now equipped with the necessary tools to carry on my tasks. The training was short but realistic and was presented in a way that I could have identified with each example. The trainer is eloquent and to the point. He identifies with each situation.
Maurisa McNeil, Credit Supervisor - Courts Trinidad Ltd.

The part of the program that was most value to me was that it refreshed my knowledge of credit, collection and performance management techniques. I would recommend this program to other because it was extremely helpful to me.
Cutis Tobal, Regional Credit Director, Courts Caribbean - Trinidad

This program could assist all management staff, them with communicating more effectively with staff. After attending this training. I am looking at my areas of weakness and see how I can address these areas. My overall rating reaction of the program is excellent. The program content was excellent. I would recommend this program to others, the speaker was Dynamic, relevant topics covered; good course content (folder). It reminded me to focus on the key message ~ lots of food for thought.
Feisal Muradali, Regional Director of Marketing, Courts Trinidad

There was no part of the program that was of least value to me. This was an excellent session. The information will be shared by both Junior Management and Supervisory Team. A presentation will then be done to the junior staff members. I would be interested in debt collection strategies for supervisors and managements.
Michelle Thompson-Young, Credit Manager, Unicomer (Courts) Trinidad Ltd

Having done this training, I can now confidently make a valuable contribution to the implementation of departmental vision and mission statements. I was able to grasp the concepts of every topic introduced by the instructor. I have benefited tremendously from this training and I want others to also share this experience. His teaching style is very effective.
Triciea Persaud, Credit Supervisor - Courts Guyana Inc.

The program content was excellent and very relevant to my job; I now realize that my responsibilities are much broader. This training has made me feel more empowered because I know what is expected of me. I will take what I have learnt to improve on my leadership skills.
Vanessa Alves, Credit Supervisor - Courts Guyana Inc.

The entire program was educational with relevant information. This will enable me to become a better supervisor and encourage better working relationships with staff members. The instructor was well organized, excellent and very clear on his points. I would definitely attend more of his training.
Nankishore Rup, Credit Supervisor - Courts Guyana Inc.

The instructors' was very motivational and impressive. I would recommend this program to others because it was a fully insightfully and informative sessions. The part of the program that was most valuable to me was the Performance Management – important tools in management for my team
Kenneth Scrubb, Credit Controller, Courts Guyana

The entire session was of great interest along with the detail file folder with all the information in it. I would highly recommend this program to the others. This program would improve their effectiveness, especially with the clarity of the instructor. I would attend further training once given the opportunity.
Judy Striet-Glosgow, Credit Manager, Courts Grenada