This course provided training in an area where it is needed but difficult to find. It took on a holistic and comprehensive approach that is linked to debt collection and revenue management and other areas, such as customer service.
I especially found the topic of debt collection automation very important, as we currently have a manual internal process. Automated debt collections maybe an area that I could explore in the future.
The instructor was clearly knowledgeable about the subject matter and gave real-lie examples and visual aids to convey meaning and practicality.
I feel that I am now equipped to make recommendations for improvement to tackle debt collections issues that may arise on the job.
Affia K. James-Clarke, Credit Control Supervisor
St. Vincent Electricity Services Ltd., Kingstown, St. Vincent
The program content was very good because the instructor discussed various concepts and principles to set targets for collections. This course could be beneficial to other members of my department. It would create awareness to the importance of their work in the organization. I will be in a better position to monitor my productivity and improve my outputs.
Juliette Hinds-Wilson, Manager, Finance, St. Vincent Electricity Services Ltd (VINLEC), St. Vincent & the Grenadines
The relevancy of this course was geared towards my own job responsibilities and needs.
It gave me some simple, yet practical approaches to the methods and collections that I can easily implement on the job. The workshop has given me new awareness of some steps to utilize and undoubtedly improve my effectiveness on the job. The instructor was very knowledgeable about the subject matter and an excellent presenter as well.
Thearese Fraser, Credit Control Supervisor, St. Vincent Electricity Services Ltd (VINLEC), St. Vincent & the Grenadines
I would definitely recommend this course as it covers a vast number of topics that can be used in any field. The program will improve my effectiveness in the day-to-day planning, customer interactions, and maintaining accurate documentation when dealing with customers. I will also explore the possibility of using the debt collection software that the instructor mentioned.
Myrline Remy, Credit Control Officer, FORTISTCI, Turks & Caicos Islands
I would recommend this course to all who work in data and revenue management.
Mario Woode, Consultant, Kingston, Jamaica