Contact

Wall Street Office Address:
30 Wall Street
8th Floor
New York, NY 10005-2205

Telephone: 212-709-8026
Fax: 212-943-2300

 

8362 Pines Blvd.
Suite 289
Pembroke Pines, FL 33024

Telephone: 954-731-6340
Fax: 954-731-6606


 

Testimonials - Comprehensive

What former participants are saying about our on-site seminars and self-study manuals...

1. CK 2100 Project Management
“The training is very practical and applicable to the extent that you can walk out after the course, enter your job and start applying the techniques learned. The most valuable part of the program was the skill of formalizing the management of projects. It has improved my effectiveness and I would recommend it to anyone.”
-Ezrette. A. Laws, General Manager, CaribSupply Ltd., St. Kitts

2. CK 2100 Project Management
“Along with many others, I consider the project management program one of the most valuable. The concepts, facts, principles and skills are a few of the excellent content in this program. I would recommend it to most persons because one would leave this course with a greater sense of wholeness and comprehension.”
- Marlon Swanson, General Manager, CaribSupply, St. Croix, U.S.V.I

3. CK 2009, Management Strategies and Techniques
“There are many companies that need lessons in administrative skills and the other parts of the program offered. The instructor should be a tutor of all courses because he is excellent at what he does. There are no words to describe him.”
-Olivia O. Linden, Supervisor, Texas Furniture Store, Aruba

4. CK 2009, Management Strategies and Techniques
“The program was well thought out and presented. The training manual is practical and timely. There is so much to take in that I suggest an extra day of training. It was an overall excellent program and I highly recommend it to others.”

-Cordell Knowles, General Manager, Teachers’ Credit Union, Bahamas
5. CK 2100 Project Management “The project management part of the program was the most valuable to me because it involves small projects which will better organize my work skills. This program will benefit anyone. ”
-Anderson Marshall, Vice President/ General Manager, CaribSupply, Barbados

6. CK 700, Debt Collections Strategies
“Every aspect of the course was insightful and interesting. I would recommend this program to others because there is an urgent need for all companies to reduce the delinquency portfolio to a manageable level.
– Beverly Lugay, Credit Analyst, National Bank of Dominica, Dominica

7. CK 700, Debt Collections Strategies
“The most valuable parts of the program were the steps of a collection call, setting up a collections department and letter writing because they are essential to fulfilling profitability. I appreciated the constant reinforcement of the subject matter. It was an overall excellent course and I would recommend it to others.”
- Alexander Stephenson, Commercial Credit Officer, National Bank of Dominica, Dominica

8. CK 700, Debt Collections Strategies
This was an excellent program on debt collection techniques. It was well presented and practical. The teaching style ensured that all participants clearly understood the concepts presented. I recommend it to all institutions because it will inevitably improve the performance of employees.” -
Joel Denis, Card Services Supervisor, National Bank of Dominica, Dominica

9. CK 700, Debt Collections Strategies
“The training was very informative and has a participatory style that keeps everyone active, awake and involved.”
–Debra Gordon, Branch Credit Officer, National Bank of Dominica, Dominica

10.CK 700, Debt Collections Strategies
“This program deepens one’sunderstanding of debt collection and delinquency which will always exist once there is credit. The instructor displayedan excellent teaching style which included organizationand preparation that made the course extremely valuable.”
–Shon Savarin, National Bank of Dominica,Dominica

11. CK700, Debt Collections Strategies
“The program was excellent. I wouldlove to have another opportunity to be exposed to other areas. I would change nothing.”
–Janine Phillip, National Bank of Dominica, Dominica

12. CK 700, Debt Collections Strategies
“The instructor has been an excellent lecturer and has taught us ways in which our institution can become more successful. Thank you Cohen and Klein for the opportunity gained.”
–Miranda Mitchell, Securities Clerk, National Bank of Dominica, Dominica

13. CK 700, Debt Collections Strategies
“It was a very beneficial program that prepared me for various challenges that will be presentedon any given day.”
–Joseph Charles, Debt Recovery Officer, National Bank of Dominica, Dominica

14. CK 700, Debt Collections Strategies
“I would certainly recommend this program to others because this course will definitely enhance the image and productivity of an institution. Thanks to the program, I now know how to professionally and efficiently approach customers with an understanding of collecting money without losing the customer. The knowledge received will assist tremendously in my daily functions as a recoveries officer.”
-Caryl Benjamin, Debt Recovery Officer,National Bank of Dominica, Dominica

15. CK 700, Debt Collections Strategies
“This program is an eye-opener; it allows one to gain thorough knowledge of collections that, if impacted to others, will most definitely be an advantage not only for the individual but also for the institution for which they belong.”
–Alick Armantrading, Card Services Offices, National Bank of Dominica, Dominica

16. CK 700, Debt Collections Strategies
“The course was well put together and the instructor is well-informed. I would recommend this program to anyone who is interested in being a professional debt collector and also to all my staff members and even management because they all play a part in one way or another.”
–Wayne Stephenson, Trainee Credit Officer, National Bank of Dominica, Dominica

17. CK 700, Debt Collections Strategies
“I would recommend this program because collections is an art that, if properly used, could lead to positive results.”
–Narrin Murphy, Trainee Credit Officer, National Bank of Dominica, Dominica
 
18. CK 700, Debt Collections Strategies “The program content enables one to review and improve skills in debt collecting.”
-CurtisClarendon, Debt Recovery Officer, National Bank of Dominica, Dominica

19. CK 700, Debt Collections Strategies
“I benefited a wealth of knowledge from the program. The different segments enlightened me on my weaknesses that I need to strengthen. ”
–Perlita Ambo, Securities Officers, National Bank of Dominica, Dominica

20. CK 700, Debt Collections Strategies
“The open discussions and real life examples were the most valuable parts of the program.”
–Russell Wilson, National Bank of Dominica, Dominica

21. CK 700, Debt Collections Strategies
“This excellent and informative class gave me the knowledge needed to be more effective in my department at work.”
–Marika Walsh, Branch Credit Officer, National Bank of Dominica, Dominica

22. CK 700, Debt Collections Strategies


“I most valued gaining knowledge on effective communication and how it plays a major role in motivation of staff and developing a relationship with customers as well as gaining their cooperation. This program demonstrated ways to improve productivity and effectiveness within my department as well as assisting other departments to exceed their goals and targets.”
–Amanda Scotland, Trainee Credit Officer, National Bank of Dominica, Dominica



23. CK 700, Debt Collections Strategies

“All the information imparted is practical, valuable and pertinent to my daily functions and responsibilities as a banker and a collector.”
– Mary Francis, Credit Officer- Consumer, National Bank of Dominica, Dominica

24. CK 2000, Supervisory Management


“This program was a great benefit and very informative. The presenter showed experience and was practical.”
Christopher Dowden, Manager, Jonas Browne & Hubbard Grenada Ltd., Grenada



25. CK 2000, Supervisory Management

“I recommend this program to others because it can bring many positive changes to a corporation. It is programs like these that should be held on a regular basis to as many companies as possible.”
Micheal Henry, Manager, Jonas Browne & Hubbard Grenada Ltd., Grenada



26. CK 2000, Supervisory Management

“The presentation of the course was excellent. It was specific and timely and filled with information. The information gained will allow me to make the necessary changes required to implement new changes that will impact the organization in a more efficient and effective manner.”
Cheryl Young-Pratt, Accountant, Treasury Department, Bahamas



27. CK 2000, Supervisory Management

“This program is extremely useful and comprehensive. The most valuable parts were the empowerment meetings, communication and disciplinary procedures.”
Sonia Rahming, Accountant, Treasury Department, Bahamas



28. CK 800, Customer service, Marketing & Sales Techniques

“This training helped me too see how much more I can put into my job in order to exceed my customer’s expectations. Also, I now know how to deal with all types of customers in my everyday life.”
Summer James, Operations- Customer Service Representative, National Bank of Dominica, Dominica



29. CK 800, Customer service, Marketing & Sales Techniques


“I would recommend this program to others so that they can be skilled and knowledgeable, allowing them to improve the success rate of the institution with which they are employed.”
Alick Armantrading, Card Services Officer, National Bank of Dominica, Dominica



30. CK 800, Customer service, Marketing & Sales Techniques

“Dominica has many service industries and their staff lack proper training. This program is excellent and contains beneficial training for such persons. It was very educational and will help me in my future endeavors as a customer service representative.”
Ann Coipel, Operations-Customer Service Representative, National Bank of Dominica, Dominica



31. CK 800, Customer service, Marketing & Sales Techniques


“This is a good program which points out and stresses the importance of quality customer service within a business.”
Dorrel LeBlanc, Operations (C.S.R), National Bank of Dominica, Dominica



32. CK 800, Customer service, Marketing & Sales Techniques


“Businesses should invest in this practical training at least twice a year. It was enlightening and most importantly different and fun.”
Loreen Greer, Operations- Customer Service Representative, National Bank of Dominica, Dominica



33. CK 800, Customer service, Marketing & Sales Techniques

“The instructor has a very creative way of illustrating his knowledge. This has been the best customer service course that I’ve attended. He formed a lasting impression and I will definitely practice what I learned.”
Nigel George, Operations- Data Processing, National Bank of Dominica, Dominica



34. CK 800, Customer service, Marketing & Sales Techniques


“I am extremely satisfied with the deliverance of the instructor. His methods were very effective as he was able to get everyone involved. He had efficiently exceeded my expectations as well as those in the rest of the group.”
Donavan Rene, Customer Service Representative, National Bank of Dominica, Dominica



35. CK 800, Customer service, Marketing & Sales Techniques

“It is a very informative, educational and interesting program that gives a well-rounded lesson of how to deal with customers. It is a first rate training program that leaves you feeling prepared to help any customer and be more aware of the type of things to look for and how to handle every situation.”
Daren Pinard, Customer Service Officer, National Bank of Dominica, Dominica



36. CK 800, Customer service, Marketing & Sales Techniques

“I would recommend this program to others because it contains a wealth of information on customer service techniques and marketing and the training can be applied to every day life.”
Sharret Dublin, Accounts Clerk, St. Vincent Building & Loan Association, St. Vincent



37. CK 800, Customer Service, Marketing & Sales Techniques

“This program teaches you how to deal with customers in any situation and prepares you for it mentally. It changes your way of thinking and attitude. It helps to improve and build your company’s revenue for more success and better rewards. I now have a better understanding of what true customer service is, ‘not just a pleasant smile’. I am more equipped and prepared to deal with my external & internal customers, thus making my job more productive with better results.”
Avion Thomas, Share Loan Officer, St. Vincent Building & Loan Association, St. Vincent



38. CK 800, Customer Service, Marketing & Sales Techniques

“I think this program would be very helpful to other customer service representatives in other organizations. You learn everything you need to know about satisfying your customers & making them want to come back.”
Tashika Grant, Data Entry Clerk, National Insurance Services, St. Vincent



39. CK800, Customer Service, Marketing & Sales Techniques


“This program gives you a more in depth look using video examples and power point presentations. I have learned new things and new ways of improving what I do. I greet this program with open arms and can’t wait to implement what I learned in my work place, as well as, tell my co-workers about it.”
Trichel Allen, Shares Clerk, St. Vincent Building & Loan Association, St. Vincent



40. CK 800, Customer Service, Marketing & Sales Techniques

“This program dealt with the core of customer service. If participants follow through with what has been taught, their company will reap great benefits.”
Camelita Morris, Executive Secretary, St. Vincent Building & Loan Association, St. Vincent



41. CK 2000, Supervisory Management Techniques
“I would recommend this program simply because a lot of supervisors simply are not aware of most of the skills involved.”
Sema Williams-Duncan, Jr. Supervisor, National Commercial Bank, St. Vincent, St. Vincent

42. CK 2009, Management Strategies & Techniques
“This program is very comprehensive and is a blueprint to becoming a dynamic manager.”
Clinton Ward, Accountant, Development Bank of the Virgin Islands, Tortola

43. CK 2009, Management Strategies & Techniques
“This program is second to none; very informative and meaningful.
Avil Harry, Manager, National Insurance Services, St. Vincent

44. CK 1400, Human Resources Management
“The course stressed the importance of prioritizing your responsibilities and strategies in order to use effective time management.”
Cheryl Slinger, Human Resources Manager, Caribbean Supermarket Ltd., Grenada

45. CK 2004, Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I would recommend this program to others because it is relevant and useful to managers. It has extremely tailored and beneficial content which will be useful in life and work.”
Beth McField, Human Resources Manager, Caribbean Publishing Company, Cayman Islands

46. CK 2004, Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I would recommend this course to others because the program embraces situations which are common to most work environments.”
Darlene Glidden, Cayman General Insurance Company Limited, Cayman Islands

47. CK 2004, Coaching, Mentoring & Teambuilding Techniques for Managers & Supervisors
“I view this course as motivating with comprehensive information that can be used in the workplace. I feel that it has helped me to identify areas that I need to work on as a team leader and has given me some great ideas to utilize with the organization.”
Sylvia Wilks, Children and Youth Services (CAYS) Foundation, Cayman Islands

48. CK 2000, Supervisory Management Techniques
“This program is very informative and is easily understood by anyone. The new methods learned will improve my soft skills as a Manager. I believe that more organizations should expose their managers to this training.”
Grace Bryant, Deputy Care Manager, Children & Youth Services (CAYS) Foundation, Cayman Islands

49. CK 2000, Supervisory Management Techniques
“This course was well planned, well taught and examples cited were well presented. The information received was very detailed and essential to my growth, as well as my organization’s. It’s safe to say, all participants were able to relate to these experiences.
Michael Stewart, Academic Coordinator, Children and Youth (CAYS) Foundation, Cayman Island
 
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