Wall Street Office Address:
30 Wall Street
8th Floor
New York, NY 10005-2205

Telephone: 212-709-8026
Fax: 212-943-2300


8362 Pines Blvd.
Suite 289
Pembroke Pines, FL 33024

Telephone: 954-731-6340
Fax: 954-731-6606

Debt Collection Training Manuals

Our self-study manual summarizes the topics covered in ourdebt collection seminars, as well as the video program. The manuals are geared towards individuals who prefer reading, as opposed to seminar or video training.The self-study manual has been customized to meet the specific needs of debt collectors, credit administrators, customer service and sales representatives..

Please note course CK222 comes with a series of multiplechoice quizzes.

Contact Customer Services

For more information about our self-study manuals, please contact us at, by telephone at (954) 443-0688, or by fax at (954) 443-7881.

Class Code

Titles of Self-Study Manuals

Unit Price


Debt Collection Techniques including Communication, Customer Services, Skip-tracing and Compliance Procedures
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Debt Collection Strategies including Skip-Tracing and Compliance Procedures for New and Experienced Collectors
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Health Care Collection Techniques and Procedures

Businesses which will benefit from this manual

Hospital and medical facilities
Nursing home facilities 
Medical collection
Doctors offices
All health service providers
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Individuals who can benefit from this manual


Medical or health care collectors

Patient account representatives

Heath care claim specialists

Admission Representatives

Medical and insurance billers

Doctors office staff 

Managers and supervisors of health care facilities

Individuals who need a career change

Patient account technicians

Clinical account technicians

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