Cohen & Klein

21* ANNIVERSARY VISION & MISSION
Debt Collections & Revenue Management Procedures
63 Categories of Customized Industry Courses
Photo History
Series One
Photo History
Series Two
Innovative Training Courses

Discover from our 1000+ Premium Courses

Our Twenty-First Century Vision and Mission

21st Anniversary – with innovative and assertive globalized vision

Some Recent Call Center and Debt Collections Training Testimonials

Debt Collection and Revenue Management Testimonial

Call Center and Customer Service Testimonials

Our Twenty-First Century Vision and Mission

21st Anniversary – with innovative and assertive globalized vision

Our Twenty-First Century Vision and Mission

21st Anniversary – with innovative and assertive globalized vision

Our Twenty-First Century Vision and Mission

21st Anniversary – with innovative and assertive globalized vision

Over 100 Professional Debt Collection Training Courses

The longer your Delinquent Accounts Remains Uncollected, the worst it will become!
The more difficult it will be to collect!l

Training Courses That You Should Attend Urgently

DECEMBER 2024 TRAINING SCHEDULE: FACE-TO-FACE, FORT LAUDERDALE, FLORIDA

In-house or on-site training can be arranged
CK 6248 Hotel Operations Management Procedures

Training Dates:  December 3-6, 2024
Registration Deadline: October 25, 2024

CK 600 Debt Collections & Revenue Management Procedures

Training Dates:  December 3-6, 2024
Registration Deadline: October 25, 2024

CK 1400 Human Resources Management Procedures

Training Dates:  December 10-13, 2024
Registration Deadline: October 25, 2024

CK 4700 Business Continuity & Crisis Management Procedures

Training Dates:  December 17-20, 2024
Registration Deadline: October 25, 2024

MARCH, APRIL, MAY AND DECEMBER, 2025 DEBT COLLECTION AND REVENUE MANAGMENT TRAINING SCHEDULE,FORT LAUDERDALE, FLORIDA

MARCH, APRIL, MAY & DECEMBER 2025 TRAINING SCHEDULE: FACE-TO-FACE, FORT LAUDERDALE, FLORIDA

In-house or on-site training can be arranged

CK 6204: Natural Disaster Management Procedures
CK 6271: Hurricane Disaster Management Procedures
Training Dates: March 4-7, 2025
Registration Deadline: February 14, 2025

CK 6204: Natural Disaster Management Procedures
CK 6271: Hurricane Disaster Management Procedures
Training Dates: March 11-14, 2025
Registration Deadline: February 14, 2025

CK 6407: Climate Change Resilience Management
CK 4700: Business Continuity and Risk Management
Training Dates: March 18-21, 2025
Registration Deadline: February 14, 2025

CK 6260: Building Codes Compliance Management
CK 6260: Building Codes Disaster Management
Training Dates: March 25-28, 2025
Registration Deadline: February 14, 2025

CK 1400: Human Resources Management Procedures.
CK 5100: Performance Review (Job Evaluation) Management
Training Dates: April 1-4, 2025
Registration Deadline: March 14, 2025

CK 1700: Sexual Harassment Compliance and Gender Management
CK 2007: Training Design and Management Presentation Delivery (Train- The- Trainer)
Training Dates: April 8-11, 2025
Registration Deadline: March 14, 2025

CK 5200: Call Center Operations Management
CK 600: Debt Collections Management Procedures
Training Dates: April 15-18, 2025
Registration Deadline: March 14, 2025

CK 6241: Logistic HUB Management Procedures
CK 6303: Global Logistics Management Procedures
Training Dates: April 22-25, 2025
Registration Deadline: March 14, 2025

CK 6192: Government Procurement Management Procedures
CK 6193: Private Sector Procurement Management Procedures
Training Dates: May 13-16, 2025
Registration Deadline: April 14, 2025

CK 3200: Risk and Crisis Management Procedures
CK 4700: Business Continuity Management Procedures
Training Dates: May 20-23, 2025
Registration Deadline: April 14, 2025

CK 6610: Local Tourism Resilience Crisis Management
CK 5400: Disaster Recovery Planning Management
Training Dates: May 20-23, 2025
Registration Deadline: April 14, 2025

CK 6186: Facilities and Logistic Management
CK 6611: Global Tourism Resilience Crisis Management
Training Dates: May 27-30, 2025
Registration Deadline: April 14, 2025

CK 6519: AML/ KYC Compliance Management
CK 600: Debt Collections and Revenue Management
Training Dates: May 27-30, 2025
Registration Deadline: April 14, 2025

CK 6574: Business Contingency Management
CK 6664: Emergency Response Management
Training Dates: December 2-5, 2025
Registration Deadline: November 14, 2025

CK 2100: Project Procedure Management
CK 6174: Technical Writing Management Procedures
Training Dates: December 9-12, 2025
Registration Deadline: November 14, 2025

CK 6434: Logistic Facility Operations Management
CK 6701: Climate Change Assessment Operational Management
Training Dates:  December 17-20, 2024
Registration Deadline:  August 31, 2024

CK 1100: Marketing Sales and Public Relations Management
CK 6248: Hotel Operations Management
CK 1700: Sexual Harassment Compliance and Gender Management
Training Dates:  December 17-20, 2024
Registration Deadline:  August 31, 2024

JUNE, JULY & AUGUST 2025 TRAINING SCHEDULE: FACE-TO-FACE, MANHATTAN, NEW YORK

In-house or on-site training can be arranged

CK 6204: Natural Disaster Management Procedures
CK 6271: Hurricane Disaster Management Procedure
Training Dates: June 3-6, 2025
Registration Deadline: May 14, 2025

CK 6283: Climate Change (Global Warming) Management Procedures
CK 6277: Natural Disaster Mitigation Management Procedures
Training Dates: June 10-13, 2025
Registration Deadline: May 14, 2025

CK 6407: Climate Change Resilience Management
CK 4700: Business Continuity and Risk Management
Training Dates: June 17-20, 2025
Registration Deadline: May 14, 2025

CK 6260: Building Codes Compliance Management
CK 6260: Building Codes Disaster Management
Training Dates: June 24-27, 2025
Registration Deadline: May 14, 2025

CK 1400: Human Resources Management Procedures
CK 5100: Performance Review (Job Evaluation) Management
Training Dates: June 24-27, 2025
Registration Deadline: May 14, 2025

CK 1700: Sexual Harassment Compliance and Gender Management
CK 2007: Training Design and Management Presentation Delivery (Train- The- Trainer)
Training Dates: July 1-4, 2025
Registration Deadline: June 13, 2025

CK 5200: Call Center Operations Management
CK 600: Debt Collections Management Procedures
Training Dates: July 8-11, 2025
Registration Deadline: June 13, 2025

CK 6241: Logistic HUB Management Procedures
CK 6303: Global Logistics Management Procedure
Training Dates: July 15-18, 2025
Registration Deadline: June 13, 2025

CK 6434: Logistic Facility Operations Management
CK 6701: Climate Change Assessment Operational Management
Training Dates: July 22-25, 2025
Registration Deadline: June 13, 2025

CK 6192: Government Procurement Management Procedures
CK 6193: Private Sector Procurement Management Procedures
Training Dates: July 22-25, 2025
Registration Deadline: June 13, 2025

CK 3200: Risk and Crisis Management Procedures
CK 4700: Business Continuity Management Procedures
Training Dates: July 29- August 1, 2025
Registration Deadline: July 14, 2025

CK 6186: Facilities and Logistic Management
CK 6611: Global Tourism Resilience Crisis Management
Training Dates: July 29- August 1, 2025
Registration Deadline: July 14, 2025

CK 6610: Local Tourism Resilience Crisis Management
CK 5400: Disaster Recovery Planning Management
Training Dates: August 5-8, 2025
Registration Deadline: July 14, 2025

CK 6519: AML/ KYC Compliance Management
CK 600: Debt Collections and Revenue Management
Training Dates: August 12-15, 2025
Registration Deadline: July 14, 2025

CK 6574: Business Contingency Management
CK 6664: Emergency Response Management
Training Dates: August 12-15, 2025
Registration Deadline: July 14, 2025

CK 2100: Project Procedure Management
CK 6174: Technical Writing Management Procedure
Training Dates: August 19-22, 2025
Registration Deadline: July 14, 2025

CK 1100: Marketing Sales and Public Relations Management
CK 6248: Hotel Operations Management
Training Dates: August 19-22, 2025
Registration Deadline: July 14, 2025

CK 6248: Hotel Operations Management
CK 1700: Sexual Harassment Compliance and Gender Management
Training Dates: August 26-29, 2025
Registration Deadline: July 14, 2025

Slide
OVER 63 CATEGORIES OF CUSTOMIZED INDUSTRY TRAINING COURSES

1. Climate Change Management Procedures (29 courses available)
2. Disaster-Preparedness Procedures (80 courses available)
3. Building Codes Management Procedures (14 courses available)
4. Debt Collection and Revenue Management (47 courses available)
5. Sexual Harassment Compliance Procedures (35 courses available)
6. Logistics and Climate Change Management (24 courses available)
7. Procurement and Facilities Management Procedures (12 courses available)
8. Call Center and Contact Center Management Procedures (16 courses available)
9. Customer Service, Sales, & Marketing (33 courses available)
10. Business Continuity and Crisis Management (44 courses available)

Over 5000 Positive Testimonials Across Many States, and Many Countries!
Slide
OVER 63 CATEGORIES OF CUSTOMIZED INDUSTRY TRAINING COURSES

11. Anti-Money Laundering and Banking (57 courses available)
12. Airports and Sea Ports Management Procedures (44 courses available)
13. Credit Union and Financial Institutions (64 courses available)
14. Hotel and Hospitality Management Procedures (26 courses available)
15. Logistic Hub and Strategic Management Procedures (25 courses available)
16. Various Utility Corporations Training (37 courses available)
17. Training Design and Presentation Delivery (Train-the-Trainer) (16 courses available)
18. Technical and Business Writing Procedures (18 courses available)
19. Leadership and Communication Management Procedures (38 courses available)
20. Human Resources & Other Management Procedures Training (240 courses available)

Over 5000 Positive Testimonials Across Many States, and Many Countries!
Slide
OVER 63 CATEGORIES OF CUSTOMIZED INDUSTRY TRAINING COURSES

21. Employee Development Management (176 courses available)
22. Business Development Management (66 courses available)
23. Succession Planning & Leadership (23 courses available)
24. Health & Safety Management Procedures (24 courses available)
25. Micro-Finance Management Procedures (7 courses available)
26. Business Process Outsourcing Management (11 courses available)
27. Sales and Customer Service Management (40 courses available)
28. Business Development and Operations (154 courses available)
29. Quality Control Management Procedures (7 courses available)
30. Employee Assistance Management (11 courses available)

Over 5000 Positive Testimonials Across Many States, and Many Countries!
Slide
OVER 63 CATEGORIES OF CUSTOMIZED INDUSTRY TRAINING COURSES

31. Office Management Procedures (42 courses available)
32. Public Relations and Communication (4 courses available)
33. Credit Card Operations Management (4 courses available)
34. Government Public Sector Reform Management (67 courses available)
35. Organizational Development Management (5 courses available)
36. Government Staff Employees (25 courses available)
37. Supermarket Management (10 courses available)
38. Client Relationship Management (30 courses available)
39. Political Leadership Management (7 courses available)
40. Banking and Finance Operations Management (74 courses available)
41. Energy And Electricity Management (40 courses available)

Over 5000 Positive Testimonials Across Many States, and Many Countries!
Slide
OVER 63 CATEGORIES OF CUSTOMIZED INDUSTRY TRAINING COURSES

42. Environment And Health Safety Management (49 courses available)
43. Dress Code Policy Procedures (11 courses available)
44. Government Transformation Management (21 courses available)
45. Digital Transformation Management Procedures (11 courses available)
46. Government Tax Collections Management (14 courses available)
47. Project Management & Construction Management (26 courses available)
48. Local Government Municipalities & Traffic Management (62 courses available)
49. Construction Management (19 courses available)
50. Correctional Facilities (Prison) Management (16 courses available)
51. Consulting Management (740 courses available)

Over 5000 Positive Testimonials Across Many States, and Many Countries!
Slide
OVER 63 CATEGORIES OF CUSTOMIZED INDUSTRY TRAINING COURSES

52. Business Contingency & Continuity Management (19 courses available)
53. Risk and Crisis Management Procedures (194 courses available)
54. Health Systems Management Procedures (194 courses available)
55. Health Systems Operations Procedures Management (194 courses available)
56. Covid-19 Protocol Management Procedures (194 courses available)
57. Pandemic Emergency Management Practices (194 courses available)

Over 5000 Positive Testimonials Across Many States, and Many Countries!
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Over 1000 Customized-Industry Training Courses!

Pioneer of Many Training Courses!

63 Categories of Customized Training Courses!

Over 5000 Positive Testimonials Across Many States and Many Countries!

Some of these courses have been conducted in collaboration and partnership with:

- Florida Atlantic University
- Florida International University
- Bermuda College
- Barbados Community College
- St. Lucia Air and Seaport Authority
- ROYTEC/RBTT of Trinidad
- Bank of Butterfield
- Bank of Bermuda
- Tax Administration Department of Jamaica
- The Windward Islands Bank Ltd.
- Cayman National Bank
- Barbados Light & Power
- DOMLEC (Dominica)
- Jamaica Public Service (JPS)
- BATELCO (Bahamas)
- St. Lucia Electricity Services Ltd.
- Courts-Unicomer Ltd.
- Simpson Finance Ltd.
- As well as several regional governments, statutory and private-sector corporations

Slide
Professional Debt Collections Training

In your corporation, do you have...

- A sharp increase in loan defaults?
- Non-performing loan problems?
- Delinquent accounts problems?
- Serious loan default challenges?
- Credit card delinquency?
- Other collection challenges?
- Call Center Management concerns or challenges?
- Loss projected revenue?

"The longer your delinquency remains uncollected; the worst it will become!"

"The more difficult it will be to collect!"

Group online Training (Zoom platform)

- Professional Training with quizzes!

Proven Results And Testimonials

Slide
Professional Debt Collections Training

Over 100 Customized Industry Debt Collections Training Courses!

- For new and experienced collectors
- Revenue management training for managers and supervisors
- To achieve productivity and efficiency
- To achieve target and benchmarks

Group online Training (Zoom platform)

- Practical and Realistic Training with Quizzes!
- Comprehensive and Innovative Training!

Slide
Professional Debt Collections Training

Over 100 Customized Industry Debt Collections Training Courses!
In your corporation, do you have: a sharp increase in loan defaults?
Training to achieve:

- Goals, Targets and Benchmarks
- Partial Payment Arrangements
- Loan Modifications Procedure
- Loan Moratoriums Procedure
- Up-to-date Valid Point of Contact
- Compliance Regulations and Procedures
- Pandemic Communication Strategies
- Unbelievable Negotiation Skills
- Full Payment Obligations Procedures

State-of-the Art Practical Training!
Proven Results and Testimonials!
Plus, other proven strategies and techniques!

Slide
Professional Debt Collections Training

In your corporation, do you have

- A sharp increase in loan defaults?
- Non-performing loan problems?
- Delinquent accounts problems?
- Serious loan defaults challenges?
- Credit card delinquency?

Plus, many other topics
Over 100 Customized Industry Debt Collections Training Courses!

- For new and experienced collectors
- Revenue Management Training for managers and supervisors

Group Online Training (Zoom Platform)
Training with proven results and testimonials!

Slide
Professional Debt Collections Training

In your corporation, do you have delinquent accounts problems?
"The longer your delinquency remains uncollected, is the worst it will become"!
Over 100 Customized Industry Debt Collections Training Courses!
Group Online Training (Zoom Platform)
Comprehensive and Innovative Training
Training with proven results and testimonials!
Successful Debt Collections is about targets and results:

- Effective Training = Delinquency Reduction
- Increased cashflow = Increased Profits = Staff Retention
- Business Expansion + Stable Economy = Stable Governments
- COVID-19 Pandemic Mitigation = Stable Financial Sectors

Slide
Professional Call center Management Training

In your corporation, do you have, call center management challenges?
Training to Achieve:

- Productivity and efficiency
- Targets and benchmarks
- Work remotely and face-to-face

Over 100 Call Center Management Training Courses!
Group Online Training (Zoom Platform)

- Successful sales procedures
- Effective customer service
- Achieving performance goals
- Remote call center procedure
- Compliance Regulations and Procedures
- Pandemic Communication Strategies
- Unbelievable Negotiation Skills
- State-of-the Art Practical Training

Plus, many other topics
Proven Results And Testimonials

- Comprehensive and Innovative Training

Shadow

The most comprehensive training programs to improve efficiency and increase productivity.

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