CK #? Airport Debt Collections and Revenue Management
Princess Juliana International Airport
The training was effective in pin-pointing specific areas to examine in the collection of debts. The idea of setting targets in the debt collection process, and creating a disaster preparedness program were of the most value to me. This program is a good one, and has given me insights to tackle future debt collection situations. What I truly admired was the instructor’s professionalism and the knowledge base he possesses.
Dr. Shirley Pantophlet-Gregoria, Director, Princess Juliana International Airport, St. Maarten
The information received was very valuable and can be used not only work-related matters, but in one’s personal affairs as well. If given the correct tools and assistance from upper level management, we should be able to keep our outstanding bad debt accounts to a minimum
Ana Cairo-Reyes, Senior Accts Administrator, Princess Juliana International Airport, St. Maarten
After my attendance at this course, I will begin to use the tips given by the instructor to improve upon my debt collection letter writing abilities, and using the abbreviated codes taught by the instructor. The instructor kept the attention of the entire group, and gave us many examples of actual situations. He created a good learning environment for us to learn and participate.
Darlene Hanson, Senior Accounts Administrator, Princess Juliana International Airport, St. Maarten
I liked this entire workshop and especially the steps in the collections process. It was very informative and helpful.
Michael Lake, Manager, Princess Juliana International Airport, St. Maarten
The customer service, communication, debt collection letter writing, coding, counseling and psychological skills were of the most value to me. These skills are critical to the success of my job because I use these skills when communicating with my clients and fellow employees alike. The course also taught me ways in which I can structure my debt collection priorities to achieve a higher level of results. The course was very dynamic and interactive. The instructor communicates very well and is very practical and engaging.
Jerome Gumbs, Senior Business Dev Officer, Princess Juliana International Airport, St. Maarten
The content and material of this program was excellent! I gained a lot of useful information in this course. I will be able to use the information in my day-to-day work area.
Evans Marsham, Purchasing Manager, Princess Juliana International Airport, St. Maarten
Based on the training I received in this course, it will help me to set more realistic debt collection goals, as well as communicating with others. The instructor was professional in his delivery.
Erica Lake Emer, Finance, Princess Juliana International Airport, St. Maarten
This program will help me to improve my effectiveness in the debt collection areas of telephone usage and writing effective letters. Other areas for improved effectiveness will rely on implementation of the necessary tools and resources to do a great job. The instructor displayed a complete command of the subject matter that related very well to real-life experiences.
Samuel Rodney, Account Administrator, Princess Juliana International Airport, St. Maarten