Government Taxes and Revenue Management Procedures Inland Revenue Department
St. Kitts & Nevis
In my capacity as assistant comptroller, I benefitted greatly from the lessons taught in effective management skills; ways to motivate staff, and conducting proper meetings. The course was enlightening, and the lessons learn will have a great impact on my work both ethically and professionally. Overall, this course has taught me skills which will enable me to drive revenue collection in my department. The instructor’s teaching style was very effective. The information was presented in a very creative manner.
Serene Antoine, Assistant Comptroller, Inland Revenue Department, St. Kitts & Nevis
As a manager, the duties and responsibilities of a collection’s manager or supervisor was the most important part of this training. This course is very informative and anyone who is in the business of debt collection can certainly benefit from taking this course. Having been exposed to this workshop, I now have a broader knowledge of debt collection and will be able to use some of the procedures learned to improve my overall effectiveness. Further, the instructor covered all parts of the program, and most participants were able to gather a clear understanding of the course contents.
Jason Christopher, Senior Tax Inspector, Inland Revenue Department, St. Kitts & Nevis
This course was well-done and very educational. Customer service procedures and the formulation of debt collection letters were of the most value to me, because it not only teaches me how to deal with taxpayers as a whole, but also in dealing with my peers.
This course will improve my effectiveness as a collector because I now know what is expected of me and how I can improve my performance on the job. The instructor involved every participant and provided encouragement to every member in the class.
Aunjel Collins, Junior Tax Officer, Inland Revenue Department, St. Kitts & Nevis
Writing collection letters (the way that they should be presented to taxpayers), was most valuable to me. The topics were relevant, and were presented in such a way that provoked my thought processes, and made me more aware of my strengths and weaknesses. I have gained a better understanding of telephone courtesy, collections letters, and how they are worded and coded.
I have a better insight into the world of the “underground” economy and how it can impact targets within the Revenue Department. I am even more motivated to do more in terms of improving my skills used in the debt collections process outlined by the instructor.
The instructor’s teaching style was very open – sticking to topic and giving realistic examples of each cited example. I liked that the instructor encouraged each participant to engage and participate in group activities. There is always room for improvement, and as such, training workshops of this caliber will be necessary. It is my belief that ongoing training should be included in our federal budgets.
Sonia Cozier, Snr. Tax Collections Officer, Inland Revenue Department, St. Kitts & Nevis
The examination of financial statements of business entities was most beneficial to me because I do not have an accounting background, and, as such, I did not know how to research this information. This course will help to deepen and broaden my understanding and thinking. This training program has presented me with new techniques that will help me work more effectively, especially in my debt collection letter writing skills. Everyone in the business of revenue management should see their efficiency increased.
Identity Withheld, Executive Officer, Inland Revenue Department, St. Kitts & Nevis
This training provided a well-rounded background for any person who would like to become a collections officer. Also, this training course provides the groundwork for effective management skills. The area that was of most value to me was in the areas of job descriptions, performance appraisals and target analysis. It will enable me to better analyze the tax market so that I can advise my team members to target potential tax revenues that is in a downturn economy. The facilitator was very knowledgeable and thorough, and straight to the point.
Identity Withheld, Snr. Tax Inspector, Collections Officer, Inland Revenue Department, St. Kitts & Nevis
The workshop was very informative and interesting. There was a lot of interaction amongst the participants. The variety of videos and theoretical materials throughout the session kept the workshop very interesting. The videos further emphasized the importance of different techniques that can be used (e.g. improving telephone courtesy, and meeting planning). After taking this course, I now have a better understanding of the roles and responsibilities of the collection officer and supervisor in the collections area. Also, of importance, was the conduct of effective meeting planning, writing collection letters to get results, and communicating information effectively. This course is going to help me to improve my overall effectiveness.
Identity Withheld, Collections Supervisor, Inland Revenue Department, St. Kitts & Nevis
This is a course that I would definitely recommend to others because it was very informative. It has equipped me with the tools to become a better and more aggressive collector. Knowledge is power, and being better equipped to do one’s job will yield a payback over time. The instructor was very down-to-earth, and knows his material very well.
Identity Withheld, Senior Tax Officer, Inland Revenue Department, St. Kitts & Nevis
This was a very informative course. Being instructed on software and coding systems for calls and mails were of the most value to me. This is something that needs to be addressed in my area to assist us in proper departmental planning. As an auditory and visual learner, the instructor’s teaching style which was interactive and engaging, blended well with my particular style of learning.
Jervique Daniel, Collections Officer, Inland Revenue Department, St. Kitts & Nevis
The entire content of this training course was of tremendous value to me. This course gave me an insight into the collection process, since it is outside the field of my normal job responsibilities. It also gave me additional insights into the development of a collections section. The instructor communicated the information very well.
Waveney Hanley, Senior Tax Inspector, Inland Revenue Department, St. Kitts & Nevis
This training course was Excellent! Excellent! Excellent! It was quite intense, but I was able to absorb a lot. All parts of this program were of value to me, and I will be sharing the information I learnt with other IRD departments. It showed me the importance of collecting taxes today, instead of tomorrow. Government needs the revenue in the development of our federation of St. Kitts & Nevis!
Junior C. Hubert, Senior Tax Inspector, Inland Revenue Department, St. Kitts & Nevis
Learning to meet goals and targets is one of the best parts of the program. It taught me how to keep better records to compare against my progressive charts. It showed me which areas of taxes to focus on, and reassignment of staff as necessary. The information shared by the facilitator was factual and ‘hit the nail right on the head!” He touched on many real-life cases with which I am familiar. This course will help me to prepare my meetings, and use of progressive charts to do comparisons. In the long term, it will place me in a better position as a tax collector to do my job. I enjoyed the instructor’s style because he delivered information in such a way that everyone could understand.
Raphael Jacobs, Senior Tax Officer, Inland Revenue Department, St. Kitts & Nevis
The skills and techniques that I learnt in this course will increase my abilities and add corrective methods to implement in my job. This debt collection and revenue management course has provided me with new tools to effectively carry out the duties of my position. I enjoyed the visual aids used; they were very informative. The manual is extensive, and a keepsake that I can refer to as necessary.
The instructor created a positive atmosphere that was conducive to learning.
Identity Withheld, Junior Tax Collector, Inland Revenue Department, St. Kitts & Nevis
This debt collection and revenue management course has provided me with new tools to effectively carry out the duties of my position. I enjoyed the visual aids used; they were very informative.
The instructor was knowledgeable and passionate in the delivery of the message. I admired the instructor’s ability to keep the students’ attention.
Lester Lilburn, Senior Tax Inspector, Inland Revenue Department, St. Kitts & Nevis
The importance of writing effective debt collection letters to our debtors will, I believe, yield more productive results. This course, overall, was very informative and educational and will improve the skills of employees and have a positive impact on the overall importance of the department. I know that it will make me more productive in my work as a collector.
The instructor’s style was very simple and easy to understand, while holding everyone’s attention
Jacqueline Maynard, Senior Tax Inspector, Inland Revenue Department, St. Kitts & Nevis
This training was well needed, and I enjoyed it. It feels good to be informed about my role in the collections department. I feel it’s time our Government cracks down on “underground” activities because we are losing a lot of revenue based on this illegal activity.
The instructor was a sharp thinker and answered every question to the satisfaction of all. Answers were promptly given, and in a manner that everyone could understand. All answers were specific and to the point.
Courtesy over the phone to our taxpayers was of value to me. I personally feel that I am capable of displaying it. I am glad to see that some of the things that I currently perform in my job, are some of points the instructor touched on.
Tejhron Morris, Tax Inspector, Inland Revenue Department, St. Kitts & Nevis
Learning the importance of performance appraisals and the different techniques that should be used in the collections of revenues was of most importance to me. This training has given me the overall understanding of what is expected of me as a tax collection officer.
Venisha Pringle, Collections Officer, Inland Revenue Department, St. Kitts & Nevis
In today’s world, the “underground economy” has left me with new insights as to how I can look for hidden government revenue in this market. I now have the information to deal with any outstanding cases. It has also taught me how to be more tactful and productive debt collection officer. The instructor knows how to deliver and disseminate the course information.
Trivester Richards, Senior Tax Officer, Inland Revenue Department, St. Kitts & Nevis
Skip-tracing and the collections structure (and how it affects the efficiency of the department) was of the most importance to me.
This workshop was a superb delivery of course material. The instructor’s teaching style demonstrated confidence and knowledge of the material. Hence, the execution and delivery was done in such a way that was understood by attending participants.
The course material covered was applicable to the collection of revenue, as well as the expectations of human resources management within our organization.
Tonesha Rouse, Executive Tax Officer, Inland Revenue Department, St. Kitts & Nevis
This training course, although intense, was very compact. The instructor’s teaching methods were simply the best – something that I have never experience in my long tenure in the government service! Also, it is the first government workshop I have ever attended and not be bored. The instructor was awesome in all areas!
This program will improve my effectiveness because of all the procedures that I learnt. I plan to implement the techniques because I want to see a marked improvement to the revenues generated from the collections department
Jean Stapleton-Pemberth, Snr. Tax Inspector, Inland Revenue Department, St. Kitts & Nevis
The debt collection letter-writing segment was very important to me, because our present letters that we use are not effective or efficient. The program itself was very educational. It will help me to perform my every-day duties and make me more knowledgeable on the job. The instructor, and I can’t emphasize this enough, was excellent! I would do more collections courses training if given the opportunity.
Reba Williams, Tax Collector, Inland Revenue Department, St. Kitts & Nevis
To me, the Debt Collection Management activities in relation to a department’s layout was of most importance. Why? Because it outlined the structure of an effective collections department. It was very educational with reference to the tax collection. This program has given me a better understanding of how a collections department should be structured and the various skills that can be used to improve revenue collection.
Identity withheld, Inland Revenue Department, St. Kitts & Nevis