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I thought that all parts of this program was applicable and relevant to my training, and I was able to learn from all angles.
The program offered a wealth of information and I feel that I am more equipped with additional skills and information to make improvements to my job and my department.
Tamisha Weste, Supervisor, Revenue Department, Medical Benefits Scheme, Antigua & Barbuda
I received some great tips and techniques on how I can establish my department to become more efficient.
The material that was presented will be of tremendous value as it will allow me to build upon what I have learned previously. We presently have a structure in place, but the information learned during this course will help me to improve the efficiency and increase my staff’s morale.
I will utilize visual messages on my wall to use as inspiration my staff and myself as well.
LaVerne McNair-Browne, Chief Financial Officer, Finance, Medical Benefits Scheme, Antigua & Barbuda
I learned various strategies and different ways to improve my debt collections skills. I also learned the importance of including more key stakeholders in the decision-making process to get the desired outcomes that I seek to reduce delinquency.
All areas of this course was applicable and practical to our present work environment. I felt that I received world-class value for my money, and I will be using the manual as a point of reference whenever necessary.
David George, Revenue and Receivables Manager, Medical Benefits Scheme, Antigua & Barbuda
I learned about staff motivation and ways to give constructive criticism to staff members. Effective communication is very important in all aspects to accomplish this feat. Some of the things that I will strive to improve are my staff meetings, to make them work more efficient and effective. I want to Improve my written and verbal communication styles and offer excellent customer service to both my internal and external clienteles.
The instructor’s ability to hold the audience captive was amazing. He was very knowledgeable and was able to hold our attention throughout the training program.
Sandra Browne, Collections Supervisor, AR Collections, Medical Benefits Scheme, Antigua & Barbuda