Cohen & Klein

Over 600 Customized Industry Training Courses
The most practical and comprehensive training in an interactive classroom setting

St. Kitts & Nevis News and Events

St. Kitts & Nevis

CK 700 Debt Collection Strategies and Techniques for New and Experienced Collectors

 The manual of information, including sample letters, videos, communication, meeting and telephone etiquette, held a lot of significance for me.  I have a clearer understanding of my function and useful tools that I can used on the job.  This was a very good workshop and I recommend it highly.
Sheryl Bass, General Manager
St. Kitts Cooperative Credit Union, Basseterre, St. Kitts

 A practical approach to debt collection was most valuable to me because of the inherent value that can be derived for a business using some of the techniques taught, and which I can use to recover funds for the organization. This was a wonderful training with an abundance of useful information.  The instructor is very educated and knowledgeable on the topics, and gave real life experiences to bring about a clearer understanding to the participants. Everything that I learned in this course will be implemented in the workplace to improve the work of the delinquency department.
Ellisha Henry, Delinquency Officer
St. Kitts Cooperative Credit Union, Basseterre, St. Kitts

 The knowledge I received in this training course was very timely, informative, comprehensive and thorough.  Time management, debt collection management and revenue management were the topics that were of most value to me.  Time management, may be simple but it requires a lot of discipline which will help me with this skill.  The instructor knows the subject matter and is very experienced.

Carl Matthew, Social Security Inspector, Social Security Board
St. Kitts & Nevis

 This is my second course with Cohen and Klein Consulting, Inc., and I have not yet been dissatisfied; the course has exceeded my expectations!  The participants in the class have boasted to our co-workers, about the instructor, Mr. Nethersole, and his masterful and brilliant command of the subject.  I liked the fact that the participants interacted with each other and gave feedback and examples to relate to the subject matter.  Another area that was of significance was with time management.  This technique will improve my effectiveness on the job, and I have made a pledge to myself that I will be more organized with my daily responsibilities.
Sheon Lewis, Senior Inspector, Social Security Board
St. Kitts & Nevis

 This training is for any and everyone, especially managers in my organization.  It really opened my eyes to my areas of responsibilities on the job.  I am certain that as a manager, it will help me to move into the next phase of my life’s journey, since this course has provided me with the skills and knowledge I need to become more proficient in my job. 
Dexter Richardson, Senior Inspector, Social Security Board

St. Kitts & Nevis

 CK 700 – Effective Debt Collection Strategies for New and Experienced
Collectors, Credit Administrators, Customer Service and Sales Representatives
(In Private and Public Sector Corporations, as well as Financial Institutions)

 The instructions that I received in this training will help me in my day-to-day activities and was presented in a manner that was clear, precise and very relevant to me.  It provided good tips, techniques, and best practices for writing various types of debt collection letters.  This part of the training course enabled me to assess my own writing and communication skills.  The videos and real-life examples used by the instructor were perfect for bringing home important points.
Avalyn Goodwin, Credit Controller
Antigua Public Utilities Authority (APUA), Antigua

 This training showed me the importance and relevance of being a collector.  It made me realize how important my job is, and how I can hone my skill and become even more efficient and effective on the job.  The tips and techniques for making effective collection calls was the part of the program that I liked best.  I learned about the “Promise to Pay Account” (PPA), that will be most helpful for me when collecting and updating my customers’ accounts.  I will be more aware of the tone of my voice when communicating with both my customers and coworkers alike.  The instructor was very interactive with the class, and made the workshop participants feel relaxed and comfortable. 
Orian Weste,Customer Service Representative
Antigua Public Utilities Authority (APUA), Antigua

 This training program was very informative.  It will help me to improve my active listening skills, and asking pertinent and specific questions.  The instructor was very thorough and explained each topic by using real-life examples.
Diana Samuel, Credit Control Representative
Antigua Public Utilities Authority (APUA), Antigua

 This course has given me a better understanding of all the best practices in the collection process.  I learned how to fuse collection reports to determine a feasibility study, and to set up my department for best productivity collector’s caller training, and the various types of collections letters that are available.  I feel empowered to make the upgrades in my department that is necessary for more effectiveness and efficiency at the Antigua & Barbuda Development Bank.  The instructor was very driven, but at the same time, very engaging.  Each participant had to participate and interact with each other, which I enjoyed.  This training course was very wide-ranging, coupled with other people’s experiences interwoven throughout the course.
Andrew Herbert, Collections and Recovery Manager

Antigua & Barbuda Development Bank, Antigua

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