CK800: CUSTOMER SERVICE, SALES AND MARKETING PROCEDURES FOR BANKS AND OTHER FINANCIAL INSTITUTIONS
National Bank of Dominica, Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“This training helped me too see how much more I can put into my job in order to exceed my customer’s expectations. Also, I now know how to deal with all types of customers in my everyday life.”-Summer James, Operations- Customer Service Representative, National Bank of Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“I would recommend this program to others so that they can be skilled and knowledgeable, allowing them to improve the success rate of the institution with which they are employed.”-Alick Armantrading, Card Services Officer, National Bank of Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“Dominica has many service industries and their staff lack proper training. This program is excellent and contains beneficial training for such persons. It was very educational and will help me in my future endeavors as a customer service representative.”-Ann Coipel, Operations-Customer Service Representative, National Bank of Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“This is a good program which points out and stresses the importance of quality customer service within a business.” –Dorrel LeBlanc, Operations (C.S.R), National Bank of Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“Businesses should invest in this practical training at least twice a year. It was enlightening and most importantly different and fun.”- Loreen Greer, Operations- Customer Service Representative, National Bank of Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“The instructor has a very creative way of illustrating his knowledge. This has been the best customer service course that I’ve attended. He formed a lasting impression and I will definitely practice what I learned.”-Nigel George, Operations- Data Processing, National Bank of Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“I am extremely satisfied with the deliverance of the instructor. His methods were very effective as he was able to get everyone involved. He had efficiently exceeded my expectations as well as those in the rest of the group.” –Donavan Rene, Customer Service Representative, National Bank of Dominica
CK 800-Customer Service, Marketing & Sales Techniques
“It is a very informative, educational and interesting program that gives a well-rounded lesson of how to deal with customers. It is a first rate training program that leaves you feeling prepared to help any customer and be more aware of the type of things to look for and how to handle every situation.” –Daren Pinard, Customer Service Officer, National Bank of Dominica