Cohen & Klein

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St. Lucia

CK 700A Debt Collection, Customer Service, and Call Center Strategies and Techniques, for New and Experienced Collectors, Supervisors and Managers in Utility Industries (Electricity, Water, Cable, Telephone, and Petroleum)

 This course was particularly important to me, and I honestly believe that our company could benefit greatly from this program.  It will help me to build a more solid foundation, and enable me to perfect my craft.  The instructor was very clear and precise, and I will make recommendations to bring this course onsite, and to a wider audience of employees who work in the field.
Athna Auguste, Accounts Receivable Clerk
St. Lucia Electricity Services Ltd. (LUCELEC), Castries, St. Lucia

 This course was very systematic and very logically presented.  The information was vital and the instructor was great at explaining the topics to ensure each participant understood what was being discussed.  I feel more confident to plan, strategize and systematically tackle debt collections issues in my department.  This training, will help me revamp the credit control system that we currently have in place at LUCELEC.  I can’t say enough about this excellent training program, and will recommend to my colleagues, and others, within the organization.
Kisha Browne, Credit Control Supervisor
St. Lucia Electricity Services Ltd. (LUCELEC), Castries, St. Lucia

 This was a very comprehensive training program that I found to be useful and educational.  It stimulated my mind, and in so doing, provided me with great ideas with regards to my field of work.  It also showed me ways that I can be more productive and efficient in my daily responsibilities.  The instructor provided very clear and detailed information to all the participants in the training course.
Sherry Etienne, Credit Control Clerk
St. Lucia Electricity Services Ltd. (LUCELEC), Castries, St. Lucia

 I did not possess a lot of knowledge about debt collections prior to attending this training program.  This program was very appropriate, and I feel I received value for my money.  
Ned Norville, Credit Control Clerk

St. Lucia Electricity Services Ltd. (LUCELEC), Castries, St. Lucia

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