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Antigua

CK 6798 Insurance Claims Handling & Settlement Management Procedures for General Insurance Corporations

The part of the program which was of most value to me was the discussion of the content of the operational and procedural manual we received, the reason being that the information in the book is very interesting and informative.  I would recommend this program to others so they too can learn about the insurance industry and the claims and settlement process. The operational and procedural manual will help me in my day-to-day work in the claims department.
The instructor is very knowledgeable about the topics at hand and created a great environment of learning.
Akeem Josiah, Claims Clerk, State Insurance Company Limited, Antigua

I would recommend this course to others in the insurance industry who is without the proper knowledge to do his/her job.  The course would give them a better understanding of the big picture of how the insurance business works.
The instructor’s teaching style was very good.  I got a better understanding of the insurance industry.
Alston Grant, Auto Plus, State Insurance Company Limited, Antigua

I enjoyed the interactions between the instructor and the participants.  The instructor provided valuable examples and information that can be used in my day-to-day responsibilities.  I would recommend this program to others who have a keen interest in working in the insurance industry.  On the whole, the instructor gave us valuable information about effective customer service, sales procedures, negotiations procedures, and report writing.  He used real-life lessons to reinforce certain topics.
Tessa S. Lewis, General Manager’s Secretary, State Insurance Company Limited, Antigua

The part of the training program, which was of most value to me, was the open forum where we could ask many questions of the instructor, and all of us could engage in the discussions that followed.  Knowledge is power, and the program offered a wealth of information which may not only benefit persons in the claims department, but everyone in the insurance business as well.  This program would increase my effectiveness because I now have a better understanding of certain practices and principles in the insurance business.
I enjoyed the general delivery of the instructor and especially his use of real-life examples which simplified explanations and made it easier for us to relate.  Overall, the use of additional videos supported the presentation and it was well-delivered.
Yannie Frederick, General Division Clerk, State Insurance Company Limited, Antigua

This was a very well-presented training program that provided me with information that was not known to me prior to taking this course.  The content of the operational and procedural manual was relevant, and showed me how I can improve myself within the company.
Rasheed Lewis, Claims Clerk, State Insurance Company Limited, Antigua

I gained a vast knowledge of information from this training program.  I wished that we had more time to digest the topics, but all in all, I will use the operational and procedural manual provided to me as my “bible.”   It is a reminder to me of what to do if ever I should encounter certain incidents on the job.  This training helped me to realize who my organization’s competitors are, and how poor service to my clients will easily drive valued customers to them. 
Robert Joshua, Acting Claims Supervisor, State Insurance Company Limited, Antigua

This training program was quite informative, and I obtained a great deal of information from it.  I now have a better idea of how claims handling and settlement as well as other services that should be followed when doing my work.
The instructor had a good training style, and did an excellent job in conveying information to the participants.

Terry-Ann Simms, Underwriter, State Insurance Company Limited, Antigua
I appreciated the videos that were used to relay the topics under discussion, as it provided a clearer understanding to me.  I now have a better understanding of policies and procedures that should be adhered to, and which will allow me to be more effective at my job.
The instructor made every new concept extremely easy to understand, and provided real-life examples and allowed us to ask questions and discuss concepts with each other.  This was a very participative and interactive training program.

De’Sean Joy-ann O’Mard, Underwriter, State Insurance Company Limited, Antigua