Dominica News and Events

Dominica

CK 600 Debt Collection and Revenue Management for Managers and Supervisors

Since my job involves direct debt collections, the information I received in this training program will be very helpful to improve the way I approach my job.   Also, the program covered the entire debt collection process and gave me lots of information to improve my knowledge and skills.  I have learnt new techniques in analyzing data, and how to approach customers, whether face-to-face, or on the phone, and the right words to use in certain circumstances.  The instructor was very engaging, and his knowledge of the subject matter was outstanding.
Lisa Defoe-St. Jean, Customer Service Rep
Dominica Electricity Limited, Roseau, Dominica

 My biggest take-away from this debt collections program was the current software being used in the industry, which allows for much better data capture and analyses of collections to assist with projections.  I also feel that this program will help me in my time management and customer service skills.  The instructor created a very comfortable environment and used practical examples to help all of us to grasp the information.
Ron Gregoire, Recoveries Officer

National Bank of Dominica Ltd. Roseau, Dominica