Cohen & Klein

Over 600 Customized Industry Training Courses
The most practical and comprehensive training in an interactive classroom setting

Dominica News and Events


CK 600 Debt Collection and Revenue Management for Managers and Supervisors

Since my job involves direct debt collections, the information I received in this training program will be very helpful to improve the way I approach my job.   Also, the program covered the entire debt collection process and gave me lots of information to improve my knowledge and skills.  I have learnt new techniques in analyzing data, and how to approach customers, whether face-to-face, or on the phone, and the right words to use in certain circumstances.  The instructor was very engaging, and his knowledge of the subject matter was outstanding.
Lisa Defoe-St. Jean, Customer Service Rep
Dominica Electricity Limited, Roseau, Dominica

 My biggest take-away from this debt collections program was the current software being used in the industry, which allows for much better data capture and analyses of collections to assist with projections.  I also feel that this program will help me in my time management and customer service skills.  The instructor created a very comfortable environment and used practical examples to help all of us to grasp the information.
Ron Gregoire, Recoveries Officer

National Bank of Dominica Ltd. Roseau, Dominica