Cohen & Klein

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Turks & Caicos News and Events

Turks & Caicos

CK 700A Debt Collection, Customer Service, and Call Center Strategies and Techniques, for New and Experienced Collectors, Supervisors and Managers in Utility Industries (Electricity, Water, Cable, Telephone, and Petroleum)

 Every section presented in this training program was appropriate and applicable because it covered a broad spectrum of debt collections and how to better handle stalls, objections, hostile customers, etc.  This program will enhance the way organizations are managing and tracking delinquent accounts, among other important areas of management within the company.  Also, I was very impressed by the instructor’s ease of comfort, and professionalism displayed throughout the course.  The instructor is very knowledgeable about business in general, and a master of debt collections issues.
Lydia L. Handfield, Collections Supervisor

Provo Water Company Ltd., Providenciales, Turks & Caicos Islands