Call Center and Customer Service Testimonials Archives

Anguilla, Cable & Wireless – Customer Service & Marketing Techniques

Anguilla News and Events Anguilla CK 800-Customer Service, Marketing & Sales Techniques“I would do further training with this instructor because he is a good listener and is very informative and knowledgeable.”-Orngel Battice, Partner Sales Manager, Cable & Wireless, Anguilla, The Valley, Anguilla CK 800-Customer Service, Marketing & Sales Techniques“The instructor displayed a high knowledge of …

Anguilla, Cable & Wireless – Customer Service & Marketing Techniques Read More »

Dominica, National Bank of Dominica – Marketing & Sales Techniques

Dominica News and Events Dominica CK 800-Customer Service, Marketing & Sales Techniques“This training helped me too see how much more I can put into my job in order to exceed my customer’s expectations. Also, I now know how to deal with all types of customers in my everyday life.”Summer James, Operations- Customer Service Representative, National …

Dominica, National Bank of Dominica – Marketing & Sales Techniques Read More »

Saint Maarten, Princess Juliana Airport – Marketing & Sales Techniques

Call Center and Customer Service Testimonials, News Event Testimonial / By CohenKlein

Saint Lucia News and Events Saint Maarten CK 800 – Customer Service, Marketing & Sales TechniquesAll of the information was of good value, but what stood out most was employee orientation and the corporate mission statement. I would recommend this program to others because it makes it quite clear that customer service is not just …

Saint Maarten, Princess Juliana Airport – Marketing & Sales Techniques Read More »

Barbados, NIS Office – Debt Collection and Call Center Procedures

Call Center and Customer Service Testimonials, Debt Collection and Revenue Management Testimonial, News Event Testimonial / By CohenKlein

Barbados News and Events Barbados CK700 Debt Collection and Call Center ProceduresThe most valuable part of the program was how to deal with aggressive customers. It taught me not to take it personally and try to be more assertive when dealing with customers. I would recommend this program to others. This program would improve my …

Barbados, NIS Office – Debt Collection and Call Center Procedures Read More »

Nassau, Bahamas – Customer Service Management

Call Center and Customer Service Testimonials, News Event Testimonial / By CohenKlein

Bahamas News and Events Bahamas CUSTOMER SERVICE MANAGEMENTI wouldn’t change a thing about this program because the training was excellent. The training gave me sound principles that I can apply throughout my personal and professional life. Quincy Coakley, Finance Clerk, Bahamas Electricity Corporation, Nassau, Bahamas CUSTOMER SERVICE MANAGEMENT The part of the program that I liked …

Nassau, Bahamas – Customer Service Management Read More »

Florida – CK 2004 Coaching, Mentoring and Leadership Management

Call Center and Customer Service Testimonials, News Event Testimonial / By CohenKlein

Florida News and Events Florida CK 2004 COACHING, MENTORING AND LEADERSHIP MANAGEMENTThe program will enable me to reassess what I knew before attending this workshop, and reevaluate my approach in various areas as well as rethink my methods of doing certain training-related tasks. The topics discussed in the areas of delegation of duties, as well …

Florida – CK 2004 Coaching, Mentoring and Leadership Management Read More »

St. Lucia – CK 700A Debt Collection Management Strategies and Techniques for New and Experienced Collectors, Supervisors and Managers in Utility Industries (Water, Electricity, Telephone, Cable and Petroleum)

Call Center and Customer Service Testimonials, Debt Collection and Revenue Management Testimonial, News Event Testimonial / By CohenKlein

St. Lucia News and Events St. Lucia CK 700A Debt Collection Management Strategies and Techniques for New and Experienced Collectors, Supervisors and Managers in Utility Industries (Water, Electricity, Telephone, Cable and Petroleum) I recently attended this debt collection management strategies and techniques training, and after my attendance, I feel that I am better equipped to use …

St. Lucia – CK 700A Debt Collection Management Strategies and Techniques for New and Experienced Collectors, Supervisors and Managers in Utility Industries (Water, Electricity, Telephone, Cable and Petroleum) Read More »

Florida – CK 2004 Coaching & Mentoring Management

Call Center and Customer Service Testimonials, News Event Testimonial / By CohenKlein

Florida News and Events Florida Coaching & Mentoring ManagementThe material and content presented in this course was very helpful. I feel more confident about managing my staff. Carlton Pogson, Assistant General ManagerDevelopment Bank of St. Kitts & Nevis, St. Kitts & Nevis Coaching & Mentoring ManagementI have gained a greater body of knowledge and insight into …

Florida – CK 2004 Coaching & Mentoring Management Read More »

Barbados Light & Power and Barbados Water Authority In-House Training – Debt Collection, Customer Service and Call Center Management Procedures for Utility Corporations – (Electricity, Water, Cable, Telephone and Petroleum) (Front-Line and Back-Office Employees, as well as Managers and Supervisors)

Call Center and Customer Service Testimonials, Debt Collection and Revenue Management Testimonial, News Event Testimonial / By CohenKlein

Barbados Light & Power and Barbados Water Authority In-House Training Debt Collection, Customer Service and Call Center Management Procedures for Utility Corporations(Electricity, Water, Cable, Telephone and Petroleum)(Front-Line and Back-Office Employees, as well as Managers and Supervisors) I would recommend that many more staff from Barbados Light and Power Company (BLPC), as well as the Barbados …

Barbados Light & Power and Barbados Water Authority In-House Training – Debt Collection, Customer Service and Call Center Management Procedures for Utility Corporations – (Electricity, Water, Cable, Telephone and Petroleum) (Front-Line and Back-Office Employees, as well as Managers and Supervisors) Read More »

St. Lucia – CK 700A Debt Collection, Customer Service, and Call Center Strategies and Techniques

Call Center and Customer Service Testimonials, Debt Collection and Revenue Management Testimonial, News Event Testimonial / By CohenKlein

St. Lucia News and Events St. Lucia CK 700A Debt Collection, Customer Service, and Call Center Strategies and Techniques, for New and Experienced Collectors, Supervisors and Managers in Utility Industries (Electricity, Water, Cable, Telephone, and Petroleum) This course was particularly important to me, and I honestly believe that our company could benefit greatly from this …

St. Lucia – CK 700A Debt Collection, Customer Service, and Call Center Strategies and Techniques Read More »